Panorama Vista Suite   | View from room

Reviews of The Heritage Hotels Bangkok

4 out of 5
The Heritage Hotels Bangkok
198 Narathivas ratchanakrin 3 Rd, Silom Bangrak, Bangkok, Bangkok

Reviews

6.4
Rating 10 - Excellent. 121 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 314 out of 1001 reviews" "
Rating 4 - Poor. 176 out of 1001 reviews" "
Rating 2 - Terrible. 105 out of 1001 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Joe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Loi

Stayed 4 nights in Dec 2023

6/10 Okay

Mats

Stayed 3 nights in Oct 2023

6/10 Okay

BEE HOON

Travelled with partner
Noisy aircon compressor, Leaking water from ceiling, Dusty. Lack of maintenance. Only Good point is near BTS.
Stayed 2 nights in Oct 2023

2/10 Terrible

Seng Tat

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Lift spoiled, just using 1 lift. And the access card just giving 1, it’s very inconvenient for 2 person staying. Pillow only giving 2 for 2 person, had request for more, but rejected. My bad experience for staying this hotel, and I won’t stay again future.
Stayed 3 nights in May 2023

8/10 Good

Zi Yang

Stayed 5 nights in Apr 2023

10/10 Excellent

san

Liked: Staff & service, amenities, property conditions & facilities
Stayed 17 nights in Jan 2023

10/10 Excellent

Vlora

Stayed 2 nights in Jan 2023

10/10 Excellent

Loi

Stayed 7 nights in Jan 2023

8/10 Good

A J

Stayed 4 nights in Jan 2023

10/10 Excellent

SHIRO

Stayed 1 night in Jan 2023

6/10 Okay

SIM

Disliked: Property conditions & facilities, room comfort
Uncomfortable Stay
The air conditioning fan is too strong and cold, then the temperature become higher, it seem like the temperature setting not constant. The room tv cannot watch any program, asked the staff also don’t know how to fix it. And the funny thing is, the room phone has not wire Lol 😂
Stayed 1 night in Dec 2022

8/10 Good

ONG SOON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near bts , food & market nearby. The room air conditioner too cold.
Stayed 3 nights in Oct 2022

4/10 Poor

Rayner C P

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Alwsys having problem with the door key. The bed mattress is uneven and you can the spring when you ley down. dusty and the floor in room crack can easily hurt oneself .
Stayed 4 nights in Jul 2022

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness
Bad
Stayed 1 night in Jun 2022

6/10 Okay

Charin

Travelled with family and small children
The location is very good, conveniently connects you to pretty much everywhere having BTS right next door. The place is not in a good condition. And you have to send Expedia confirmation to them by e-mail!! Weird disclaimer; experiences are subjective to an individual. Do not credit other people's opinions over facts.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the balconies, however with two people to a room you need two chairs to sit on the balcony
Stayed 1 night in Jun 2021

4/10 Poor

SOMCHAI

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I forgot to take picture of ac compreser which were next to my bed. 3 ac compreser of different rooms. Lot of noise due to which i couldn't sleep whole night.
Stayed 1 night in Jan 2021

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient comfortable secure budget friendly
Perfect location just steps from bts. 711 close by Cube across the street. Rather quiet stretch. Cafe attached is convenient. Would stay here again no doubt.
Stayed 2 nights in Nov 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. We get upgrade to family room. Staff helpful.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2020

10/10 Excellent

Loi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
U stay happy n feel safe always.
Stayed 5 nights in Jan 2020

2/10 Terrible

Daren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude reception
Horrible rude reception. Two days in a row on 10 Jan 2020 evening shift (a guy) and 11 Jan 2020 (a lady). They should not be sited at the front line. There are many hotels in Silom that's very nice. So for those considering staying here why even bother or to save a few dollars and ruin you night(s) with rude reception.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded from comfort to panorama room. Big rooms and great shower, super powerful. Perfect location, bit old but good value rates. Aircon is loud but it's OK for me. Only worst thing is someone opened the 2-level-locked door when I was still in bed at 7:25 AM, but I had a chair blocking the door so it made noise. Only a key card can unlocked 2-level-locked door. So terrible.
Stayed 1 night in Jan 2020

10/10 Excellent

UKTraveler, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms and great shower, super powerful. Perfect location, bit old but good value rates.
Stayed 4 nights in Nov 2019

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
You pay for everything
The location is great just a stone throw away from a BTS station and a lot of affordable restaurants outside. The only problem we had was when we needed basic stuff like an extra pillow, the charge for everything. We were two people and my friend could not sleep with one pillow so we requested one and they charged us 100 baht/pillow/DAY!!! I never stayed in that kind of hotel. Will definitely not come back. Stay away if you want comfort and if youre staying for more than a night. The staff were great though very helpful. They also had a pricelist for when you break something like if you break the sheets, 2000baht, destroy dresser 15000 baht. I was so scared I took pictures of already broken things in the room just in case it was a scam. But thankfully no additional charge from broken things inside the room.
Stayed 7 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
The noise of air conditioner was terrible.If people are sensible can not sleep.
Stayed 3 nights in Oct 2019

8/10 Good

Mick

Liked: Cleanliness, staff & service
Short Stay
Overall the room was good size, bed was good. Only downside air conditioning stopped working just before I checked out. Staff very helpful and always polite.
Stayed 6 nights in Oct 2019

8/10 Good

Ban Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown area, convenient location, near sky train station.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 7 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are very dated. Aircon is loud as an airplane, it's really hard to sleep with it on. The balcony door would not lock. There is close to zero lighting (love hotel feeling), if you have a mosquito in your room it will feed on you forever because there is no way to catch it. You only get a small shower gel and shampoo for 2 people, which is ridiculous for the amount of money you pay. The newest issue is that you cannot get 2 keycards for 2 people because they have a "shortage". The location is very close to BTS, has free car park and not expensive compared to other hotels in the area.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Very good condition clean close to transport staff very friendly
Stayed 5 nights in Sep 2019

10/10 Excellent

talachanun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

LEE, Malaysia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor maintenance, old facilities and dirty! Would not stay there again.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good central area. However, the room was dark and I couldn’t get a room with a double bed. Fitness facilities were rather limited.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The Theme of my room was neon pink, and everything is pink. Just felt like the room is designed for other purpose. Also the air condition is insanely cold(even when you adjust the temp etc) and the blanket is thin, which basically serve no purpose in keeping us warm. But nevertheless despite the above mentioned, staff last were friendly, room is clean. Just have to remind guest to bring their own sweat pants and jacket.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities are ok. Rooms are ok. Aircon sucks, tskesvery long to cool the room.Minibar is just a name. Only 2 water snd 2 coke is the minibar.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 5 nights in Aug 2019

4/10 Poor

Effendi, Pattaya

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff Rooms were dirty (bed, curtains, bathroom) and run down.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location good very near BTS,room comfort and clean but the shower room no proper soap frame case or shampoo to put ,nearby have 7-11,food court and market,walking distance to Silom,only morning breakfast no change almost the same everyday but taste ok ,nice swiming pool ,we will come back in the future
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Property is very close to the sky train station which is a main mean of transportation, and just a five min. walk to the night open market.
Stayed 13 nights in Jul 2019