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Reviews of Homewood Suites by Hilton Baltimore Inner Harbor

3 out of 5
Homewood Suites by Hilton Baltimore Inner Harbor
625 S President St, Baltimore, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1003 reviews" "
Rating 8 - Good. 271 out of 1003 reviews" "
Rating 6 - Okay. 125 out of 1003 reviews" "
Rating 4 - Poor. 77 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave complimentary water bottles and good breakfast options but i wish there was slightly more variety or more offered for the free breakfast.
Stayed 5 nights in May 2024

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service
Breakfast a plus - staff friendly - location convenient! - little worn in areas, but for price worth it .
Stayed 3 nights in May 2024
Response from Trudie on 15 May 2024
Thanks for the feedback on your stay .

6/10 Okay

Barbara

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Trudie on 15 May 2024
Thanks for taking the time out to leave a review .

10/10 Excellent

Alyssa, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Very spacious.
Stayed 2 nights in May 2024
Response from Kiesha Henry on 6 May 2024
Dear guest, Thank you for your positive ratings. We look forward to your future stays.

2/10 Terrible

Genevieve

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Trudie on 6 May 2024
Thanks for the review! I feel we misses something. Please give us a call .

8/10 Good

Cody

Business traveller
Liked: Cleanliness, staff & service, amenities
The bathroom sink was very slow draining and the shower head seemed to be low pressure. Hard to rinse thick long hair. Other than that it was an enjoyable stay. Clean, awesome location to shopping, food, local attractions, etc.
Stayed 2 nights in May 2024
Response from Chenell on 4 May 2024
Thank you, Cody for your 4 out of 5 rating. We truly appreciate you staying with us. We hope if Baltimore is in your travel plans again. You will come back to visit us.

6/10 Okay

Precious

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel was meh. The kitchen barely had any cooking items. There’s one pan and that’s it. The floor was damp almost the entire time I was there. The staff was trying really hard but they’re understaffed clearly. When I got there the lamps weren’t working which was quickly remedied. There were toys under the nightstand so you know it wasn’t cleaned properly cause they were probably in a rush to get to the other rooms. The valet service was great but will be gone on May 1st the day after we checked out. The breakfast was ok. I feel like a lot of the issues I faced will be fixed if they had more staff. $250 a night you expect more.
Stayed 2 nights in Apr 2024
Response from Chenell on 4 May 2024
Hi Precious, thank you so much for your review and we truly appreciate your feedback. May you give the hotel a call directly so we can resolve this review with you.

6/10 Okay

Monique

Travelled with family
Liked: Staff & service, amenities
Rooms temperature would not regulate and a shirt was left in our room prior to arrival.
Stayed 1 night in Apr 2024
Response from Chenell on 4 May 2024
Thank you, Monique for your feedback. We truly appreciate you making us aware of your stay. Please give the call directly so we can receive more information from you.

10/10 Excellent

Lakeisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Chenell D on 28 Apr 2024
Thank you, Lakeisha, for your 5 out of 5 rating. We truly appreciate you.

6/10 Okay

Martin

Business traveller
Liked: Staff & service
Average property, well located
Stayed 3 nights in Apr 2024
Response from Chenell D on 28 Apr 2024
Thank you, Martin, for your 3 out of 5 rating. We hope the next time you stay with us we can raise out rating with you.

10/10 Excellent

Jon, Reykjavik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a nice and safe part of the city with good service and very clean.
Stayed 14 nights in Apr 2024
Response from Chenell on 19 Apr 2024
Thank you, Jon, for your 5 out of 5 rating of the hotel. We truly appreciate you.

10/10 Excellent

Luis

Travelled with family
Liked: Amenities, property conditions & facilities
We stayed for a night. (Family of 4). Completely satisfied. Great attention, walkable distance from Inner Harbor. Around 25-30 minute walk to Oriole Park. Breakfast was good and the staff there very attentive. Would come back again.!!
Stayed 1 night in Apr 2024
Response from Chenell on 19 Apr 2024
Thank you, Luis, for your 5 out of 5 rating of the hotel. We truly appreciate you and hope to see you again soon.

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was in rough shape - couch broken, carpets very dirty, room smelled like smoke. Breakfast was great and staff was friendly, but will stay someplace else next time.
Stayed 3 nights in Apr 2024
Response from Chenell on 19 Apr 2024
Hi Christopher, thank you so much for your review and it looks like we missed an opportunity with you. We truly apologize for the lapse in condition that your guestroom was in during your stay. If you would like to discuss further, please reach out directly to the hotel.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed the hotel and surrounding area.
Stayed 2 nights in Mar 2024
Response from Trudie on 7 Apr 2024
Thank you for the feedback on your stay .

10/10 Excellent

meron

Stayed 6 nights in Mar 2024
Response from Trudie on 7 Apr 2024
Thanks for the review !

8/10 Good

Crina

Travelled with family
Liked: Cleanliness, staff & service
Great location and nice staff. The hotel is a little old. Overall, good experience though.
Stayed 1 night in Mar 2024
Response from Trudie on 7 Apr 2024
Great! Thanks for the feedback on the stay .

6/10 Okay

Beatriz

Travelled with family and small children
Liked: Staff & service, amenities
.
Stayed 3 nights in Mar 2024
Response from Trudie on 7 Apr 2024
Thanks for the review !

4/10 Poor

Alessandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Trudie on 7 Apr 2024
Thanks for the review !

8/10 Good

Alex

Stayed 1 night in Mar 2024
Response from Chenell on 20 Apr 2024
Thank you, Alex, for your 4 out of 5 rating.

10/10 Excellent

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly home away from home great view
Stayed 1 night in Mar 2024
Response from Trudie on 7 Apr 2024
Thank you for sharing your stay experience with us .

2/10 Terrible

JESSICA

Stayed 1 night in Mar 2024
Response from Chenell on 19 Apr 2024
Hi Jessica, it looks like we missed an opportunity with you. May you please reach out to the hotel directly so we can discuss your stay.

6/10 Okay

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Coordination with Expedia was poor. Reservation was not available when we arrived, although some compensaton was provided for inconvenience. Also, bigger room was provided. Room seemed clean, but furniture was old and had scuff marks.
Stayed 1 night in Mar 2024
Response from The Homewood Suites Baltimore Team on 26 Mar 2024
Thank you for taking time to share feedback. I am sorry the Expedia reservation was not readily available, but very pleased the hotel team worked hard to exceed your expectations as apology.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Homewood Suites Baltimore Team on 26 Mar 2024
Thank you!

10/10 Excellent

Juwan

Stayed 1 night in Mar 2024
Response from Chenell on 19 Apr 2024
Thank you, Juwan, for your 5 out 5 rating of the hotel. We truly appreciate your loyalty..

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Fells Point
Stayed 1 night in Mar 2024
Response from Trudie on 21 Mar 2024
Thanks for the feedback !

4/10 Poor

Kelly

Business traveller
Disliked: Cleanliness, property conditions & facilities
This hotel is in a great location. However it needs a renovation. My room had peeling wall paper, a major leak under the kitchen sink, the furniture was tattered & stained, the metal door frames had rust, the kitchen cabinets had visible water damage & it smells musty. Won’t stay again.
Response from Trudie on 14 Mar 2024
Thank you for sharing your feedback on your stay .

8/10 Good

Emmanuel

Stayed 1 night in Mar 2024
Response from Trudie on 7 Apr 2024
Thanks for the review !

8/10 Good

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for a quick overnight
Stayed 1 night in Mar 2024
Response from Trudie on 9 Mar 2024
Thank for the feedback on your stay !

6/10 Okay

C E

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property was very outdated and needs remodeling. The furniture in the rooms were old and stained. Coffee supplies weren't restocked and it took at least 3 hours for my room to be ready after the 3 pm check in.
Stayed 3 nights in Feb 2024
Response from Trudie on 9 Mar 2024
Thank you for the feedback on your stay . We will address this .

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Trudie on 5 Mar 2024
Thanks for the rating !

10/10 Excellent

Ketan

Stayed 2 nights in Feb 2024
Response from Trudie on 5 Mar 2024
Thanks for giving us a great rating !

6/10 Okay

Jessica

Travelled with family
I hated that there was no parking available on property. Only valet was an option which was ok but having to wait for almost an hour just for someone else to get your car was highly annoying. Also when I first got there, the room they gave me was not cleaned or ready at all. Had to go back down to the lobby and request a new room. Other than those 2 things though, it was an ok hotel. Breakfast was very good.
Stayed 3 nights in Feb 2024
Response from Trudie on 20 Feb 2024
Thank you for taking the time out to tell us about your stay. We apologize for the convenience when checking in. We also would like you to know we have other parking for the hotel. So sorry for that. Have a great day. Please give us a call so we can make it better .

4/10 Poor

Jeanne

Travelled with group
Wonderful staff but sub poor management-
All the staff were very welcoming and friendly. But, we got there for a 3m check in- said room wasn’t ready so went to eat and went back at 4:30. Stood in line and didn’t get an available room until 5:30. Told Hilton let’s go of cleaning staff during slower winter time. So they are killing their staff and getting angry customers. Internet did not work, couldn’t get in because my reservation wasn’t found and then the front desk never answered. The wonderful staff are set up to fail. Won’t stay there again.
Stayed 1 night in Feb 2024
Response from Trudie on 20 Feb 2024
Thank you for taking the time to give us feedback on your stay. We appreciate you we also want to apologize for the inconvenience with your check in. Please give us another chance to make it better.

6/10 Okay

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t expect to use pool on weekends
The hotel room and staff was amazing. I booked the hotel for its location for a cheer competition we had. I booked it because it said it had a pool and I had two eleven year olds that wanted to swim after a day and dinner at the Harbor. Upon returning to the hotel at about 7pm we asked where the pool was. We were informed they closed it early on the weekends. Had I known that I never would have booked this hotel.
Stayed 1 night in Feb 2024
Response from Trudie on 16 Feb 2024
Thank you for the feedback. We appreciate you letting us know. I apologize for the inconvenience. Please give us a call so we can make it better.

8/10 Good

Patrice K.

Stayed 1 night in Feb 2024
Response from Trudie on 16 Feb 2024
Thank you for the review . We hope to see you again .

10/10 Excellent

Carmine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Trudie on 16 Feb 2024
Thanks for the review. We are happy you are happy. Have a great day.

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Trudie on 16 Feb 2024
Thanks for the review .

10/10 Excellent

Aman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Trudie on 12 Feb 2024
Thanks for the feedback on your stay .

8/10 Good

Francine, Longueuil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in Jan 2024
Response from Trudie on 9 Feb 2024
Thank you for the feedback on your stay.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is near the Ravens stadium, great price. The only inconvenient was the breakfast options. On the pictures, it makes you think it includes more options and when you go to the dining area it is quite different
Stayed 3 nights in Jan 2024
Response from Trudie on 31 Jan 2024
Thanks for the feed back on your stay .

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Trudie on 24 Jan 2024
Thanks for the review. Have a great day.

10/10 Excellent

Terri

Liked: Staff & service
Disliked: Cleanliness
the rooms heat wasnt working my original room wasnt ready had to move rooms
Stayed 1 night in Jan 2024
Response from Trudie on 24 Jan 2024
Thank you for the feedback. I will let engineer.

10/10 Excellent

Yuki

Stayed 1 night in Jan 2024
Response from Trudie on 24 Jan 2024
Thank you for the review. have a great day.

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Trudie on 19 Jan 2024
Thank you for the review. Have an amazing day .

6/10 Okay

Mohit

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Its an average hotel. Room's carpet wasn't clean. Sofa was too old and looks dirty. Breakfast was good. Front desk people was very nice .
Stayed 2 nights in Jan 2024
Response from Trudie on 16 Jan 2024
Thank you taking the time to give us !. We take these concerns seriously and assure you that they are being looked at .

4/10 Poor

Nicole

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Trudie on 16 Jan 2024
Thank you for taking the time to rate your experience with us . I feel that we have a missed opportunity her . May you please reach out to the front desk so we can hear more about your stay at 410-234-0065.

8/10 Good

Thuy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay
Great stay overall! Staff were all very nice. The complimentary breakfast was wholesome. Only issue was that the kitchen’s stove was not working and there was no dish soap.
Stayed 1 night in Jan 2024
Response from Trudie on 16 Jan 2024
Thank you for taking the time to give us feedback . I will forward to housekeeping .

10/10 Excellent

Sharon

Travelled with family
Great location and excellent customer service
Stayed 1 night in Jan 2024
Response from Trudie on 16 Jan 2024
Thanks for the 5-Stars .

10/10 Excellent

Jay

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The hotel was a little dated but still clean and comfortable.
Stayed 1 night in Jan 2024
Response from Trudie on 12 Jan 2024
Thanks for the 5-Stars and the feedback on your stay . Have a great day !

10/10 Excellent

Josefina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go Steelers
It was a amazing experience. The entire staff was courteous, polite enthusiastic bunch.
Stayed 4 nights in Jan 2024
Response from Trudie on 10 Jan 2024
Thank you for sharing your experience about your stay. We are happy to hear it was amazing. Have a great day.