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Rating 10 - Excellent. 1635 out of 4418 reviews" "
Was a reasonable price should be adult only. Too much smoking everywhere.
brenda
Stayed 2 nights in May 2024
Response from customer relations on 26 May 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!
8/10 Good
Tawana
26 May 2024
Beautiful
Tawana
Stayed 2 nights in May 2024
Response from Jasmine on 26 May 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
Nothing terrible, nothing spectacular. Pretty average mid size casino resort. Restaurants are all terribly overpriced and underwhelming. All the shops are priced as if they're a high end Vegas strip casino, which they're not. But the rooms were priced very reasonably, and there's nothing bad about the place, I'll quite likely be returning.
Michael
Stayed 2 nights in May 2024
Response from Rob on 25 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.
My room was dirty the staff was uncomfortable and rude
Shauquetta
Stayed 1 night in May 2024
Response from Jasmine on 25 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.
10/10 Excellent
Nicole, Buffalo
Travelled with partner
23 May 2024
Liked: Cleanliness, staff & service
The casino part was great. When checking in they had no king size mattresses so they gave us 2 queens and I had to make sure I was getting the ocean view instead of the city view. The tv was dying so it had 2 color tones. We barely watched it, so we didn't want the inconvenience of having to move rooms for a different tv. The room was clean and the view was beautiful. A lot of stuff was open during weird times. Its a $20 cover as a hotel guest if you want to use the pool which was only open 9am-5pm. All the restaurants closed early except the pastry shop. We tried bobbys burgers which was the only thing open when we got back as everything closed between 7-8pm or earlier. The meat was so pink that I only ate half, scared I was going to get sick. Overall it was an okay stay but we got a great deal on expedia for 2 nights so, you get what you pay for. We will definitely be paying more to stay on the boardwalk.
Nicole
Stayed 2 nights in May 2024
Response from Rob on 23 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.
Amazing Hotel, clean room, clean environment and great stay.
TUNDE
Stayed 3 nights in May 2024
Response from Angel on 22 May 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
6/10 Okay
m
Travelled with partner
22 May 2024
We were there during a basketball conference.. kids kept banging on our door all night and day.. just horrible..
m
Stayed 2 nights in May 2024
Response from Angel on 22 May 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
6/10 Okay
Sade
22 May 2024
Liked: Cleanliness
Disliked: Staff & service
Sade
Stayed 1 night in Mar 2024
Response from Rob on 23 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.
Parking was easy. Staff was friendly during the checking process. Room well appointed and clean. Overall great stay!
Annette
Stayed 1 night in May 2024
Response from Jasmine on 22 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.
6/10 Okay
Deonna
21 May 2024
Liked: Staff & service
Convenient location
Deonna
Stayed 1 night in May 2024
Response from Jasmine on 22 May 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
2/10 Terrible
Tatianne
21 May 2024
Liked: Staff & service
Disliked: Cleanliness
Tatianne
Stayed 3 nights in May 2024
Response from Rob on 22 May 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.
6/10 Okay
Ernestine
Travelled with partner
21 May 2024
Disliked: Staff & service
The only thing I didn’t like was that there wasnt a pool that everyone can use like kids etc
Ernestine
Stayed 2 nights in May 2024
Response from Jasmine on 22 May 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.
2/10 Terrible
levan
21 May 2024
Disliked: Cleanliness
levan
Stayed 1 night in May 2024
Response from KW on 22 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
4/10 Poor
Marianela
20 May 2024
Disliked: Staff & service
The check in es a las 4 y la piscina cierra a las 5, aunque a las 4:45 suenan un silbato y hay que salir de inmediato de la piscina, y para el día de salida, la piscina abre a las 10 y el check out es a las 11. El personal es cortarte y poco cordial en general. Hay muchos hoteles alrededor con muy buen customer service y mejores instalaciones.
Marianela
Stayed 1 night in May 2024
Response from Jasmine on 22 May 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
8/10 Good
Denyda
20 May 2024
Liked: Cleanliness
I didn’t like that you had to do pay to use the pool facilities
Denyda
Stayed 1 night in May 2024
Response from Jasmine on 21 May 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
Room was changed twice, the first room/hallway had foul odor. Second room, the hallway also had foul odor. My bathroom ceiling collapsed. Nothing to do and definitely not recommended if traveling with kids. 2/10
Maria
Stayed 3 nights in May 2024
Response from Jasmine on 21 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
4/10 Poor
jen
20 May 2024
Disliked: Cleanliness
jen
Stayed 1 night in May 2024
Response from Jasmine on 21 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
10/10 Excellent
Mignon
Travelled with family
20 May 2024
Harrah’s was great. I know it’s in the process of renovation so I believe once done it should look amazing
Mignon
Stayed 2 nights in May 2024
Response from Jasmine on 20 May 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!
The room was filthy. The dog area was filthy. The cleaning people were mopping the floor with dirty mop water. Three elevators stopped working Saturday and this created a huge line just to go to your room. This was the Laguna pet friendly tower. Young kids were running around the hallways and slamming doors. The pool isn't free because they run it as a club. I guess this is the price to pay for it to be kid-free. The bar by the pool doesn't open until 1130AM and the pool hours are 8/9-5/6PM. And they do not allow outside drinks in the pool area. The valet cart system isn't clear. Would not stay again.
Caroline
Stayed 2 nights in May 2024
Response from Jasmine on 20 May 2024
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
2/10 Terrible
Joseph
Travelled with family
20 May 2024
Disliked: Cleanliness, staff & service
I pre paid for a room. 2 queen beds. Checked in at 5 pm they didn’t have my room. Had to give me a king bed. Unacceptable.. manager refused to help.
Joseph
Stayed 1 night in May 2024
Response from Jasmine on 20 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
Dont stay here . Room dirty . There was a Bachelorpart next door .
Andrew
Stayed 2 nights in May 2024
Response from Rob on 19 May 2024
Our apologies for your poor experience. I will be sharing your score with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
2/10 Terrible
Lynn
Travelled with family
19 May 2024
Disliked: Staff & service, amenities
One hour to check in that’s crazy!
Lynn
Stayed 1 night in May 2024
Response from customer relations on 19 May 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.