East Coast Waterpark Holidays

Clean, friendly staff, beautiful

Hotel staff were great except for people at front desk You would think since they set the first impression there customer service would set the bar but that was not the case very rude and didn't want to answer questions. The rest of staff waiters house keeper everyone was top notch.

The room was clean however a bit outdated. I wish the room had more outlets and the TV had more English channels. The only downside about the resort are the wild cats. They do not bother you but there are a lot of them!!! I would not stay here again because of the cats.

The room was clean and very nice, my only complain with the room is that the ac was not cold enough. Also the transfer to and from the airport were included but I was not able to find who was going to transfer me to the Hotel when I arrived, more details and a contact can fix that. Other than that my family had a blast, the water park is very cool. And there is plenty of food options. The hotel staff were nice overall but they can smile more, I saw some sad faces around.

Room was not very cold - poor AC. Overall the resort was not clean and kept up. Pool was dirty

The maní topic of insatisfaction is that various restaurants were closed. So we needed to eat mainly in the buffet and the experience was conditioned to this place.

Room was not very cold - poor AC. Overall the resort was not clean and kept up. Pool was dirty

The staff were very attentive and the entertainment was great! We really enjoyed our stay!

Thanks to Elvis, Felix, Erickson, Josefina, Stephanie, Alexander & Emmanuel for making this trip and birthday memorable. Everyone was so friendly and helpful from the check in to check out. We are definitely coming to soon.

Hotel staff were great except for people at front desk You would think since they set the first impression there customer service would set the bar but that was not the case very rude and didn't want to answer questions. The rest of staff waiters house keeper everyone was top notch.

The room was clean however a bit outdated. I wish the room had more outlets and the TV had more English channels. The only downside about the resort are the wild cats. They do not bother you but there are a lot of them!!! I would not stay here again because of the cats.