Fort Lee - Paramus Waterpark Holidays

Watch the billing they will Pad you tab Extra this extra that If it was run ethically it’ll be a cool Spot Rooms are small but who lives in the room when in NY Get the staff some logo shirts roof top waitresses Like let’s look like a company The breakfast was ok , made the bar a counter Note: food items could use a little cheese A pitch more love Still Trying to get money back Not cool

Our room was not ready until 3:15pm, 15 minutes past the contractual check-in time. We had arrived at 9am and requested for to check in early if possible because of evening commitments. I understand it's a busy hotel, but to not be allowed to check in until 15 minutes after the guaranteed time is pathetic. I called at 12pm and they said the room would be ready soon. It was not. No apologies were given. Our AC vent was also clicking on/off all night making it difficult to sleep. The walls are paper thin and you can hear everything right outside your room. This hotel markets itself up to appear luxurious in the lobby and outside, but once you're in your room it is miserable. $6 for a drip coffee in the morning. Avoid at all costs. You are better off anywhere else.

Everything about the stay was wonderful — the upscale amenities, the room, and the excellent customer service. I do need to share one concern: a dinner charge for another guest was mistakenly billed to my room number. It seems the staff should verify guests more carefully when using room numbers. I didn’t notice the error until I reviewed the printed receipt at home. They are currently investigating, but the refund process has been taking longer than expected.

The rooms were quiet and clean every day. Front desk staff in the evening is very friendly and attentive. Not the typical breakfast from most hotels but it was good options of breakfast. Hot coffee, water and tea all day in the lobby is a plus! We had an issue with our safe at first due to batteries but the staff quickly resolved the issue. We felt safe in the area and had a subway stop very very close. We would def stay here again!

Half of our room.the air didnt work. Otherwise we liked it! Nice location.

Watch the billing they will Pad you tab Extra this extra that If it was run ethically it’ll be a cool Spot Rooms are small but who lives in the room when in NY Get the staff some logo shirts roof top waitresses Like let’s look like a company The breakfast was ok , made the bar a counter Note: food items could use a little cheese A pitch more love Still Trying to get money back Not cool

Our room was not ready until 3:15pm, 15 minutes past the contractual check-in time. We had arrived at 9am and requested for to check in early if possible because of evening commitments. I understand it's a busy hotel, but to not be allowed to check in until 15 minutes after the guaranteed time is pathetic. I called at 12pm and they said the room would be ready soon. It was not. No apologies were given. Our AC vent was also clicking on/off all night making it difficult to sleep. The walls are paper thin and you can hear everything right outside your room. This hotel markets itself up to appear luxurious in the lobby and outside, but once you're in your room it is miserable. $6 for a drip coffee in the morning. Avoid at all costs. You are better off anywhere else.

Everything about the stay was wonderful — the upscale amenities, the room, and the excellent customer service. I do need to share one concern: a dinner charge for another guest was mistakenly billed to my room number. It seems the staff should verify guests more carefully when using room numbers. I didn’t notice the error until I reviewed the printed receipt at home. They are currently investigating, but the refund process has been taking longer than expected.