Hampton Roads Waterpark Holidays

Nice clean and quiet hotel

My wife and I decided to celebrate our Anniversary at Delta Hotel Virginia Beach. When we arrived on Sept 1 around 6pm, the two ladies at the front desk were excellent. The welcoming made me feel important. Now, one thing that I didn't agree with is the $30 a day parking fee for customers staying at your hotel. I have never had to pay for parking at any hotel. In my opinion, it's an additional money grabber the hotel is making from customers. After parking and entering our hotel room, everything seemed ok. The carpet had a mildew odor and needed to be cleaned. We looked in the bathroom and the toilet room floor was dirty. The ceiling was repaired but looked bad. The repair was a quick patch job. The sliding door rail had rust on it. We left out of the bathroom and looked at the bedroom. Again, the carpet smelled horrible. The return vent to the air conditioner had a build-up of dust on it. I have sinus issues, and this room wasn't pleasing me at all. I tried not to make our Anniversary unpleasant, so I didn't say much about the room to my wife but had some regrets staying at Delta. These complaints can be fixed! I don't blame the employees because employees will only do what is allowed. The blame is on MANAGEMENT. If management did spot checks on employees, these things would not happen. Dry cleaning carpet with odor neutralizer, scrubbing floors, wiping air conditioner vents, and having a good maintenance crew, I wouldn't be writing this survey. Overall, average rating.

Great Ocean view, breakfast buffet price is ok, the cuatomer service/hotel staff were exceptional. Cons: the hotel is a little dated. The bathrooms are not too big or modern. Its kinda old. But overall our stay was beautiful and we were attended to by an amazing staff.