Greater Antilles Waterpark Holidays

Relaxing and enjoying

We had a family vacation at the Bahia Principe Luxury Esmeralda resort, July 1st to the 8th. We had two different rooms on different floors. The resort was very nice with the trees and bushes maintained all around the gated complex. We did have an issue with our room the very first night. Our front door would not close unless you slammed it very hard. My wife found a large cockroach running on the floor while I was in the shower. The bedding was dirty and two of the four pillows smelled terrible. I proceeded to the front desk at around 11:50pm and talked to Eduard about the room and asked him to change it. He was very nice and told me that it was his job to make us happy. He found another room and quickly got a bellhop to transfer our luggage to the new room. The new room was fine. We had no other issues for the rest of the week. I would go back to the Bahia Principe Luxury Esmeralda again. The staff were friendly and helpful, the all inclusive part is very nice. We enjoyed the food, the Carney buffet was very nice with all kinds of variety. For breakfast, lunch and dinner it was the best. We did go to the Greek restaurant, Japanese restaurant, and Dominican restaurant at the resort. The food was just okay, but the atmosphere was very nice and so was the wait staff. There are plenty of great pools with bars. There was a small water park for the grandson which he loved. Unfortunately the beach had lots of seaweed during our stay. But we all had a great time.

Not worth what you pay

Enmanuel, nuestro mayordomo fue excelente y nos trató muy bien durante nuestra estancia,la estadía fue excelente y el servicio también

The room was clean. Good customer service and onsite activities for kids

The room was clean. Good customer service and onsite activities for kids

We had a family vacation at the Bahia Principe Luxury Esmeralda resort, July 1st to the 8th. We had two different rooms on different floors. The resort was very nice with the trees and bushes maintained all around the gated complex. We did have an issue with our room the very first night. Our front door would not close unless you slammed it very hard. My wife found a large cockroach running on the floor while I was in the shower. The bedding was dirty and two of the four pillows smelled terrible. I proceeded to the front desk at around 11:50pm and talked to Eduard about the room and asked him to change it. He was very nice and told me that it was his job to make us happy. He found another room and quickly got a bellhop to transfer our luggage to the new room. The new room was fine. We had no other issues for the rest of the week. I would go back to the Bahia Principe Luxury Esmeralda again. The staff were friendly and helpful, the all inclusive part is very nice. We enjoyed the food, the Carney buffet was very nice with all kinds of variety. For breakfast, lunch and dinner it was the best. We did go to the Greek restaurant, Japanese restaurant, and Dominican restaurant at the resort. The food was just okay, but the atmosphere was very nice and so was the wait staff. There are plenty of great pools with bars. There was a small water park for the grandson which he loved. Unfortunately the beach had lots of seaweed during our stay. But we all had a great time.

Not worth what you pay