Europe Spa Holidays

Incredibly loud music (we could feel it in the floor four stories up) in the restaurant/bar ceased at 11 PM. Reports of broken items (non-working fridge, part of dual flush system of toilet not working) were supposedly passed on to maintenance, but in the ten days we stayed after reporting the issues nothing was done about them. We saved the other items (leaking coffee maker reservoir, shower door seal leaking resulting in wet bathroom floor, noisy "auto" setting of airco system) for when we left (having lost confidence anything would be done about it). Staff was friendly and helpful (bucket of ice we used to keep the fridge interior cool were delivered promptly when requested). Interesting to see that guests are asked to separate waste, but then the waste was collected in a single bin by cleaning staff. Not quite as "green" as advertised. We're all in favor of "green" cleaning supplies but the whole hotel smelled of vinegar (to us), as if that was te main ingredient (only?). We found it rather unpleasant.

Incredibly loud music (we could feel it in the floor four stories up) in the restaurant/bar ceased at 11 PM. Reports of broken items (non-working fridge, part of dual flush system of toilet not working) were supposedly passed on to maintenance, but in the ten days we stayed after reporting the issues nothing was done about them. We saved the other items (leaking coffee maker reservoir, shower door seal leaking resulting in wet bathroom floor, noisy "auto" setting of airco system) for when we left (having lost confidence anything would be done about it). Staff was friendly and helpful (bucket of ice we used to keep the fridge interior cool were delivered promptly when requested). Interesting to see that guests are asked to separate waste, but then the waste was collected in a single bin by cleaning staff. Not quite as "green" as advertised. We're all in favor of "green" cleaning supplies but the whole hotel smelled of vinegar (to us), as if that was te main ingredient (only?). We found it rather unpleasant.