Baja California Peninsula Ski Holidays

My stay was ok. The rooms were nice but the balcony could use a little more maintenance. The hot tub on the balcony took a long time for the water to fill up and the sound was extremely loud. Check in was a bit challenging. I showed confirmation to the employee of the amount that I was to pay at the property which was $13.26 but instead I was charged $240MX ($13.84 USD). I really wasn't in the mood to address it due to the employee had charged my credit card then canceled after realizing the mistake she made. I gave her some grace but it doesn't take away that I was will overcharged by 58 cent. Next, I get to my room & didn't realize there were no wash clothes in the bathroom. So the next day, I asked one of the cleaning staff members for some wash clothes, however, that was challenging as well due to the language barrier. It was just alot going on but it worked out having to use my translator on my phone. As far as the drinks, those were really good but I have to pass on the food as it wasn't all that great to me. Also, when attempting to get a blue towel for me to go near the pool, the employee acted as if he didn't want to give me a towel due to the wrist band I had on which was for Alititude. I didn't have no issue the previous day getting a towel and I wasn't aware that I needed to go somewhere else to get a towel. I was very frustrated with that and still received the towel.The beach was nice, the entertainment was good and I liked the swings.

This was the best RIU I have stayed thus far! Everything from check in to any needs you have during your stay is 5 star service!

Front counter staff is useless and rude. “Manager” was also rude, extremely useless, and not willing to help. Clothing items were lost in the laundry service provided, management blamed us for losing these items - staff was not willing to help relocate items that were lost in the provided service. Servers, waiters, bartenders were very nice and the resort is beautiful. Unfortunately the lack of care revolving the front desk will be the reason we don’t come back.

Very nice hotel well out of the city.

Overall decent stay. The room is massive but a bit dated. The property is huge and requires golf cart shuttle pretty much every. Very quiet, nice place for relaxation. Food was tasty but service was consistently slow. Older crowd there, do not expect very much partying, friend making or nightly shows, games or entertainment.

100%! Todo estuvo espectacular

Very nice hotel well out of the city.

Great food and service! Room was very nice!