Kim Ma Ski Holidays

Amazing staff, very clean room, loved the rooftop bar. Close to lots of attractions. Very quiet as well.

I’d give more than 5 if I could! The staff went above and beyond - I left my jacket at a hair salon and the hotel staff called the salon and arranged it to be brought back to the hotel before our flight (all within 15 minutes). Aside from the amazing staff, the family rooms were a perfect blend of privacy and closeness. The rooms were well cleaned and maintained. Will definitely book again when we revisit Hanoi

I had such an amazing stay at the Splendid Secret Hotel! Everything was top-notch. • Room Service & Cleanliness: The room was spotless, super comfortable, and felt like a true retreat. • Breakfast: The buffet was excellent—huge variety, delicious food, and a great start to the day. • Staff & Tour Planning: The staff team was wonderful, especially Ding Dong! Ding Dong was incredibly helpful, professional, and went above and beyond to assist me. • Ha Long Bay Tour: I booked the Ha Long tour through the hotel, and thanks to Ding Dong's seamless organization, the whole trip was smooth and unforgettable. Highly recommend Splendid Secret! It truly offers a five-star experience with exceptional staff like Ding Dong.

We stayed for three nights and had a very good experience with great hospitality. The hotel is a beautiful boutique property located in the Old Quarter. Although it sits on a very busy street, the interior of the hotel is surprisingly quiet and comfortable. The staff were consistently friendly and helpful whenever we needed assistance. In particular, Derick stood out — he genuinely tried his best to accommodate our needs. As it was quite cold during our stay, he arranged a portable heater for us. When we noticed some noise coming from the gym on the 9th floor, Derick promptly helped us move to a quieter room, which we really appreciated. The rooms are pretty and well-maintained, with sufficient amenities. Some minor downside to me were that there is no bathtub and no disposable slippers provided, which may be something to note for some guests. The Vietnamese restaurant on the ground floor was also very good. The staff served us with enthusiasm and passion, making our dining experience enjoyable. Overall, a pleasant stay with attentive service in a great location.

Best hotel I’ve ever stayed in.

Staff incredibly helpful

We stayed for three nights and had a very good experience with great hospitality. The hotel is a beautiful boutique property located in the Old Quarter. Although it sits on a very busy street, the interior of the hotel is surprisingly quiet and comfortable. The staff were consistently friendly and helpful whenever we needed assistance. In particular, Derick stood out — he genuinely tried his best to accommodate our needs. As it was quite cold during our stay, he arranged a portable heater for us. When we noticed some noise coming from the gym on the 9th floor, Derick promptly helped us move to a quieter room, which we really appreciated. The rooms are pretty and well-maintained, with sufficient amenities. Some minor downside to me were that there is no bathtub and no disposable slippers provided, which may be something to note for some guests. The Vietnamese restaurant on the ground floor was also very good. The staff served us with enthusiasm and passion, making our dining experience enjoyable. Overall, a pleasant stay with attentive service in a great location.

Best hotel I’ve ever stayed in.