Pacific West Romantic Holidays

I'm an Electrician and was surprised at the crappy install of electrical receptacles... gaps between cover plate and wall and crooked. Major eyesore. Sancocho and chicken fingers were amazing. Some items at breakfast buffet were cold but should have been warm/hot. Scrambled eggs were cold and sitting in water. Omelet station and coffee were amazing. We are in Costa Rica now and I'm really missing their coffee 😢 The sea bass was incredible! Staff is mostly Spanish. Download spanish on your google translate app. Best English speaking was front desk. Everyone else is unapologetically Spanish. Pools were great.

The hotel stay was good overall, the breakfast was excellent but I had one complaint. There was no coffee machine in the room, and when I reported it to the front desk, it was not addressed.

Very outdated rooms.

I did a lot of research on where to stay. This hotel did not disappoint. From the moment I booked the hotel reached out and offered arrangements from the airport. Everything from airport pickup to dinner reservations was seamless. The hotel was even more beautiful in person. I would stay here again

The hotel stay was good overall, the breakfast was excellent but I had one complaint. There was no coffee machine in the room, and when I reported it to the front desk, it was not addressed.

Truly enjoyed our stay

I received an upgrade to a residential space which was phenomenal - apartment living. The restaurant and spa were wonderful. However, the premises offered very little outdoor space, with a very small lap pool that was underwhelming. On a separate note, housekeeping tossed out food I stored in the refrigerator and removed all of the mini bar snacks and drinks prior to my departure. I reached out to the front desk twice to inform them of this, but no one followed up on what happened. So, that was a disappointment. Overall, a beautiful property but I’d prefer one with greater walkability and better outdoor facilities (pool area).

The hotel stay was good overall, the breakfast was excellent but I had one complaint. There was no coffee machine in the room, and when I reported it to the front desk, it was not addressed.

Very outdated rooms.