Heerhugowaard Romantic Holidays

After a cancelled flight we found ourselves in need of accommodation for 2 nights. We had a extra large studio and sofa bed, it was well equipt with everything we needed. Spacious and clean. Check in was problematic, had to create a Numa account, upload every guests passport pics etc in order to get key code to building and our room but website had issues so it took a long time. Once in, all good. 40 minute walk into centre, museums cafes and shops along the way. Clean, safe, quiet, helpful freindly staff. Opposite canal. Local spar type shops close by for food, drinks and toiletries etc.

Quiet, atmospheric situation and room; charming, helpful staff.

The location of the property was great with all sorts of amenities and entertainment within walking distance. The check-in was a less than memorable process. During the check in the cleck took a call, which sounded like a personal call, and just left us standing. Then she asked if I wanted to set up my credit information for the property deposit and I said yes. She barely started the process and then decided to dismiss us and said we could do it later when the suite was ready for checking. Minutes later she emailed me the credit deposit form to complete. It felt like she just wasn't interested in doing it. When got to the suite we discovered bugs in the bath tub, towels that smelled mildewy, dishwasher had a very off putting, and hair dryer was so sticky we were unable to clean it off. House keeping is every 3 days which is fine. However we were told of we needed any extra things dropped off to either call or email the reception. I called and asked that house keeping leave extra coffee when they came as we only had 6 when we arrived and ran out because they actually did not come until the 4th day. When they did come they left 4 pods 2 less than what we initially started with. If house keeping comes every 3 days, supposedly, and 2 people are staying in the suite you would need a minimum of 6 pods for each person to have one cup of coffee a day. We gave up and bought instant coffee instead only to discover the kettle provided in the suite was in a unusable state.

Only three set of washer and dryer. One set in each building, so good luck getting one.

Helpful staff. Excellent location! Quiet.

Most staff okay Lift broken and long walk to first floor room Bedroom good size and very clean Bathroom needs updating

Amazing hotel. Staff could not do enough.

Beautiful hotel in a prime location.

Most staff okay Lift broken and long walk to first floor room Bedroom good size and very clean Bathroom needs updating

Breakfast was excellent. My favorite option was fresh bread, smoked salmon and cream cheese. Enjoyed the coffee too. Of course the staff was second to none! Professional, friendly, courteous, and customer oriented. Thanks to everyone for making my stay unforgettable.

Great views and location! Quiet but close to central station. 3 min walk.