West London Mountain Holidays

Burn or accept to be awaken by a fire alarm. Spent 4 nights on the 3rd floor. Very clean, my room was of very acceptable size for one person ("compact double", more compact than double though), bathroom in perfect condition, great front desk, copious breakfast, excellent value. Two problems though, one minor and one major: Minor problem: the elevator is the slowest possible elevator anywhere on the planet since the invention of the elevator and then, quite often, when going from the reception to the third floor, it would actually first go to the fourth floor and then turn back down to the third. Major problem: on the first night at around 1 am, I was awaken by the fire alarm and again on the fourth night it awakened me once at 2:30 am and a second time at 5:30 am. Many people actually went down the stairs during the 2:30 alarm because it lasted for some time. They have oversensitive smoke detectors that are triggered by steam from hot showers or by spray. 2 nights out of 4 awaken by a false alarm is a bit too much and I will not return before reassurances that the problem has been fixed.

Gorgeous hotel with a perfect location for siteseeing. Staff is very friendly and helpful. The bar was a perfect spot to unwind. Rooms were well appropriated and clean.

Christina was so helpful and very professional!

The room was nice and clean big comfy bed and nice pillows, air con was a lovely touch. Enjoyed the theme of the hotel and the design very cool

The staff was amazing so welcoming and helpful. The location was perfect to walk around central London, I thoroughly enjoyed my stay!

Amazing stay, location perfect would definitely come back!

Great location and staff

Great location! Walkable to everything!! Staff is wonderful and hotel is so clean and rooms are nice size! I would definitely stay here again!

Christina was so helpful and very professional!

Gorgeous hotel with a perfect location for siteseeing. Staff is very friendly and helpful. The bar was a perfect spot to unwind. Rooms were well appropriated and clean.