Normandy Shores Luxury Holidays

View and location was amazing, however hotel is old and needs refreshment. Doesn't apply for a 4 stars hotel. No slippers, no cotton ear buds. Cups for coffee/tea was paper with only one choice of tea! Thanks God in bathroom was a glass cups. Restaurant was in very poor condition but expensive!

Best place in Miami Beach. Clean, c

This is a tough review for me. On the one hand, I thought I knew what I was getting into. I knew it was going to be loud...didn't quite understand HOW loud. You do not want a room near the elevators...that's for sure...if you plan to sleep at all, which people who stay here are not doing during normal sleep hours. On the other, I was disappointed by the inconsistencies, particularly in terms of room cleaning and restocking. We were allowed in our room early and told it was ready AND given a high floor at no extra change, so I am both grateful and conflicted when I say that the room was prepared but not clean and not restocked. The dining table had gunk on it and there were literally no paper towels or hand towels in the kitchen...so we had to use a poor white hotel hand towel to clean up a coffee spill. I felt terrible but had no choice at the time. (Yes, a mad search for anything else to use did take place.) The pool was fabulous. The app doesn't work that great, especially if you're trying to order food or checkout. I don't know...for the price/value/location, it was good.

The room was great . Staff response was decent as well.

Everyone at hotel was great. Moved me to a better room after the first was too noisy - it was the elevator next to my room. Beach Staff and restaurant could not be better. However, concierge was not great. Couldn’t help with any rezy or the spot in NYC. When I asked about making a simple dining reservation at the hotel itself (which is fantastic,) they were looking for a markup on a table rezy…so my two cents stay at the hotel but make your own rezy

It was great - upgraded room