Australia - New Zealand and the South Pacific Luxury Holidays

Very underwhelming From the doorman, concierge to front desk unhelpful unknowlegable The doorman was to busy talking to a friend while he had a coffee to even acknowledge our arrive., His attire was sloppy and unprofessional. Front Dresk, arrived around 2, room would be ready till 3 was told there was no where to have a cup of tea or sit and just relax, had no idea where we get tea that was close to the hotel. At least 6 - 10 people after us rooms were available. When our room was finally available up we go waiting for our bags finally I had to ring and ask for them. Breakfast for 2, black tea and toast, eggs Benedict and an orange juice, I'm still waiting for the orange juice. There was only about 8 tables occupied. 20 minutes to get our car on leaving, if we should have of been told it would take this long on check in and we could have rung ahead. This just a small summary. Silicone around the bath had mould spots. Absolutely no way 5 star hotel or experience/ service. I had been a number of year ago and it was sad to experience how far The Windsor Hotel has fallen in condition and staff professionalism. Over all experience poor definitely won't be back.

Fantastic service at check-in. Beautiful hotel! Would definitely stay there again!!

All the staff were really helpful and friendly. The room was large and comfortable. The cocktail hour from 5 to 6 was a great idea and a nice way to meet other residents.

Absolutely stunning!

Amazing service. Friendly staff. Clean. The bathroom lighting is a bit dim but other that, my stay was great.

All the staff were really helpful and friendly. The room was large and comfortable. The cocktail hour from 5 to 6 was a great idea and a nice way to meet other residents.

Absolutely stunning!

Amazing service. Friendly staff. Clean. The bathroom lighting is a bit dim but other that, my stay was great.

Very underwhelming From the doorman, concierge to front desk unhelpful unknowlegable The doorman was to busy talking to a friend while he had a coffee to even acknowledge our arrive., His attire was sloppy and unprofessional. Front Dresk, arrived around 2, room would be ready till 3 was told there was no where to have a cup of tea or sit and just relax, had no idea where we get tea that was close to the hotel. At least 6 - 10 people after us rooms were available. When our room was finally available up we go waiting for our bags finally I had to ring and ask for them. Breakfast for 2, black tea and toast, eggs Benedict and an orange juice, I'm still waiting for the orange juice. There was only about 8 tables occupied. 20 minutes to get our car on leaving, if we should have of been told it would take this long on check in and we could have rung ahead. This just a small summary. Silicone around the bath had mould spots. Absolutely no way 5 star hotel or experience/ service. I had been a number of year ago and it was sad to experience how far The Windsor Hotel has fallen in condition and staff professionalism. Over all experience poor definitely won't be back.