San Francisco Luxury Holidays

Not a the great hotel I was expecting from the advertised hotel. Hotel has clearly seen better days but is struggling to meet the standards advertised. Staff were excellent, the view across the city (which I paid for) was amazing. The hotel is doing the bare minimum to keep its rating. I expected better.

The hotel was perfect, great location, clean and in a spot that was easy to get around Frisco!

This was my second stay at the Fairmont. My first stay was 5 stars all the way. The second time my room was tiny, the toilet ran, the bed was lumpy and uncomfortable, I called twice to the front desk for help or even acknowledgement of my situation. No return call or outreach. For the price I paid, it was not great customer service. Don’t know if I’ll return. I do believe the primary problem was they were booked up and understaffed. Disappointing.

We convened for breakfast and after 20 minutes, they brought a high chair. We ordered bread toast, which was served along with the bill at the conclusion of our meal. As we were loading our car with luggage, no assistance was offered, despite the clear observation that we were accompanied by young children and our hands were occupied. The room and hotel were both quite pleasant.

Very slow during check-in

Very nice property and location, with friendly staff and wonderful bath products. The bed was truly exceptional and very comfortable. My only fault is the hotel is feeling very 2000s luxe and dated (but the price is reflective of this to be fair)

This was my second stay at the Fairmont. My first stay was 5 stars all the way. The second time my room was tiny, the toilet ran, the bed was lumpy and uncomfortable, I called twice to the front desk for help or even acknowledgement of my situation. No return call or outreach. For the price I paid, it was not great customer service. Don’t know if I’ll return. I do believe the primary problem was they were booked up and understaffed. Disappointing.

We convened for breakfast and after 20 minutes, they brought a high chair. We ordered bread toast, which was served along with the bill at the conclusion of our meal. As we were loading our car with luggage, no assistance was offered, despite the clear observation that we were accompanied by young children and our hands were occupied. The room and hotel were both quite pleasant.