Uttarakhand Kid friendly Holidays

The property location is fantastic. Please do not waste your money on the balcony room because you will not be able to even step out due to monkeys. The hotel manager Varun was absolutely ineffective and the staff not trained as per ITC standards. Property needs maintenance.

The Claridges Nabha Residence is located in a quaint ledge of the mountains near Mussoorie. You can get a nice view of the peaks above and, partly, of the cliff below. The property itself is beautiful but it is evident that it has seen better days. You can see broken vases and plant pots in places and some of the common areas could use some renovation. Even so, it does exhude a cozy charm that stems from its turn-of-the-century architecture and quiet bliss, away from the main city. The staff are courteous and friendly, although it is apparent they have not been fully trained in customer service, particularly when dealing with complaints, in stark contrast to The Claridges' property in Delhi. The food is good, in particular the breakfast. The hotel has a fitness area, but it only has cardio machines. The rooms are in very good condition and are by far the best feature of the hotel. The bed is cozy and has a vast arrangement of pillows to choose from. I stayed in a duplex and the beds above were every bit as comfortable as the ones in the ground level. My only complaint would be the faded towels in the bathroom which could be swapped for new ones. Transport was the main shortcoming of the hotel. The hotel does not have its own cars and the manager's recommended drivers charge you extra 500 rupees for AC, which is something they do not tell you up front. This made for an uncomfortable experience, which tarnished what was otherwise a wonderful, quiet retreat from busy Delhi.

Nice but people at reception were rude..

Nice but people at reception were rude..

The property location is fantastic. Please do not waste your money on the balcony room because you will not be able to even step out due to monkeys. The hotel manager Varun was absolutely ineffective and the staff not trained as per ITC standards. Property needs maintenance.

The Claridges Nabha Residence is located in a quaint ledge of the mountains near Mussoorie. You can get a nice view of the peaks above and, partly, of the cliff below. The property itself is beautiful but it is evident that it has seen better days. You can see broken vases and plant pots in places and some of the common areas could use some renovation. Even so, it does exhude a cozy charm that stems from its turn-of-the-century architecture and quiet bliss, away from the main city. The staff are courteous and friendly, although it is apparent they have not been fully trained in customer service, particularly when dealing with complaints, in stark contrast to The Claridges' property in Delhi. The food is good, in particular the breakfast. The hotel has a fitness area, but it only has cardio machines. The rooms are in very good condition and are by far the best feature of the hotel. The bed is cozy and has a vast arrangement of pillows to choose from. I stayed in a duplex and the beds above were every bit as comfortable as the ones in the ground level. My only complaint would be the faded towels in the bathroom which could be swapped for new ones. Transport was the main shortcoming of the hotel. The hotel does not have its own cars and the manager's recommended drivers charge you extra 500 rupees for AC, which is something they do not tell you up front. This made for an uncomfortable experience, which tarnished what was otherwise a wonderful, quiet retreat from busy Delhi.

Nice but people at reception were rude..