Manila Kid friendly Holidays

What was once my favorite Hotel in Manila has turned into Hotel that has gone down hill. My favorite part of this hotel was being able to eat at the restaurant on the belcony and watch the beatiful sunset over the ocean, I couldnt do that this trip because the restaurants now close really early, no more afternoon or night hours. This was a huge dissopoointment for me because thats the whole reason I booked this hotel. The rooms had cockroaches, they did move us rooms twice because 2 of the rooms ended up having a lot of cockroaches, the 3rd room was finally cockroach free. Not sure if im going to book here again in the near future as I might explore some other hotels in the area

Beautiful hotel. Friendly staff

This unplanned trip to the Philippines—my first in almost four decades—brought me to this hotel because of its proximity to Asian Hospital, and it turned out to be an excellent choice. I travel frequently and stay in many properties worldwide, yet the hospitality here stands out for its genuine care and consistency. From the moment I notified the hotel of my late arrival, the service was exceptional. I was met at the airport, assisted with luggage, guided through the check-in process, and welcomed at the Executive Lounge with sincere warmth after a 25-hour journey. Throughout my stay, every department—concierge, security, lounge, dining, housekeeping, transportation, and management—has demonstrated remarkable attentiveness. Staff remembered my preferences, noticed when I hadn’t eaten, checked on my well-being, and even helped me when I felt unwell. The breakfast and dinner teams worked seamlessly during busy periods, always with professionalism and kindness. Housekeeping added thoughtful touches that made my room feel like home. Even when small issues arose, management resolved them promptly and with care, turning potential frustrations into positive experiences. Staying for more than 45 days could have been challenging, but the warmth, consistency, and dedication of the entire team made me feel safe, welcomed, and genuinely cared for. I am deeply grateful for the exceptional service and hospitality I experienced throughout my stay.

The room looked clean but my daughter stayed in room 6035 and she got bitten by bad bugs. There wasn’t enough selection of food in the breakfast room.

Clean room, very helpful staff and having laundry inside your room is very convenient.

LOVE THIS HOTEL & STAFF especially. We plan to come here once a year, specifically for our anniversary. Thanks

Beautiful hotel. Friendly staff

The staff is what stood out this trip, as it is with so many trips.