Abu Dhabi Golf Holidays

Nice and clean hotel. Rooms need a bit of work as some wall papers were peeling off. The breakfast is good but the service is bad, the servers do not understand English properly and are not well trained. I asked for some hot water to add to my espresso and I was given hot milk. The eggs were served to the wrong table and when confronted the server tried to out the blame back on me. Very unprofessional and below average service. Definitely not 5 star quality. The hotel must take strong action.

We stayed in the one bedroom executive apartment. There were 3 of us (me, my wife and our teenage son), so we had a rollaway bed brought in. Overall, the apartment was in good working order and clean. And it is very convenient that the hotel is attached to the mall. But there were a few minor challenges/shortcomings. First, Expedia advertised the apartment as having 2 bathrooms when it only had one which is inside the bedroom (confirmed with front desk none of the one bedroom apartments have 2 bathrooms). Second, we were constantly asking for more towels because the housekeeping staff would only leave 2 towels despite us asking for 3. Third, there is a washer/dryer as well as plates and utensils, which is great, but the hotel does not provide or sell laundry soap or dish soap/sponge, these you must supply yourself. Fourth, the hotel does not seem to have a pay at property option, you MUST prepay. Lastly, for me it is a turnoff when the hotel front desk tries to upsell the room and imply that the room you booked is inferior, especially when we already paid a high rate for the room we reserved (we were in town during F1 as well as the crypto convention so rates were higher than usual).

The rooms were spacious and nice. The breakfast buffet was delicious. The staff were friendly and helpful.

Perfect room, very friendly staff

From the moment I arrived Ibnu was amazing! He allowed me an early check-in into a beautiful well appointed room. He actually walked me there and showed me all the conveniences of the room. He made great suggestions for dinner and sushi. The entire staff was very friendly. The Galleria mall is connected to the hotel. I would absolutely stay here again.

Nice and clean hotel. Rooms need a bit of work as some wall papers were peeling off. The breakfast is good but the service is bad, the servers do not understand English properly and are not well trained. I asked for some hot water to add to my espresso and I was given hot milk. The eggs were served to the wrong table and when confronted the server tried to out the blame back on me. Very unprofessional and below average service. Definitely not 5 star quality. The hotel must take strong action.

We stayed in the one bedroom executive apartment. There were 3 of us (me, my wife and our teenage son), so we had a rollaway bed brought in. Overall, the apartment was in good working order and clean. And it is very convenient that the hotel is attached to the mall. But there were a few minor challenges/shortcomings. First, Expedia advertised the apartment as having 2 bathrooms when it only had one which is inside the bedroom (confirmed with front desk none of the one bedroom apartments have 2 bathrooms). Second, we were constantly asking for more towels because the housekeeping staff would only leave 2 towels despite us asking for 3. Third, there is a washer/dryer as well as plates and utensils, which is great, but the hotel does not provide or sell laundry soap or dish soap/sponge, these you must supply yourself. Fourth, the hotel does not seem to have a pay at property option, you MUST prepay. Lastly, for me it is a turnoff when the hotel front desk tries to upsell the room and imply that the room you booked is inferior, especially when we already paid a high rate for the room we reserved (we were in town during F1 as well as the crypto convention so rates were higher than usual).

The rooms were spacious and nice. The breakfast buffet was delicious. The staff were friendly and helpful.

We stayed in the one bedroom executive apartment. There were 3 of us (me, my wife and our teenage son), so we had a rollaway bed brought in. Overall, the apartment was in good working order and clean. And it is very convenient that the hotel is attached to the mall. But there were a few minor challenges/shortcomings. First, Expedia advertised the apartment as having 2 bathrooms when it only had one which is inside the bedroom (confirmed with front desk none of the one bedroom apartments have 2 bathrooms). Second, we were constantly asking for more towels because the housekeeping staff would only leave 2 towels despite us asking for 3. Third, there is a washer/dryer as well as plates and utensils, which is great, but the hotel does not provide or sell laundry soap or dish soap/sponge, these you must supply yourself. Fourth, the hotel does not seem to have a pay at property option, you MUST prepay. Lastly, for me it is a turnoff when the hotel front desk tries to upsell the room and imply that the room you booked is inferior, especially when we already paid a high rate for the room we reserved (we were in town during F1 as well as the crypto convention so rates were higher than usual).

The rooms were spacious and nice. The breakfast buffet was delicious. The staff were friendly and helpful.

Perfect room, very friendly staff