Thailand Golf Holidays

Great location and helpful staff

Great location and amenities generally pretty good. Staff were nice enough and helpful. Some language barriers. Check-in not handled that well and room configuration not correct (or as requested when booked). Basic/standard rooms are very basic and feel old and tired. Beds are very firm (and in our case - broken). Maintenance works should be advised beforehand (eg. cutting off hot water for 3 days) and not after the fact. At least they provided a free upgrade to a better room (after we insisted).

It was my son's birthday during our stay, and the staff decorated our room and gave him a card and cake. Everyone was wonderful and it is such a beautiful resort.

Wonderful service and extremely clean property. We will definitely stay here again!

Tired facilities in need of restoration investment. Drive up area to lobby has a collapsed roof - no longer in use but no repair work in sight. Beach side villas very nice and ours was well maintained. Staff are very nice and helpful but not enough are trained for 5 star service - e.g poolside staff don’t bother walking around to take orders, despite that being their job, you have to go to the bar to order. Good location and Karon is pretty family friendly. One of our group got food poisoning from eating at the hotel restaurant, Mint. Need to be vigilant in Thailand in general re food hygiene.

Tired facilities in need of restoration investment. Drive up area to lobby has a collapsed roof - no longer in use but no repair work in sight. Beach side villas very nice and ours was well maintained. Staff are very nice and helpful but not enough are trained for 5 star service - e.g poolside staff don’t bother walking around to take orders, despite that being their job, you have to go to the bar to order. Good location and Karon is pretty family friendly. One of our group got food poisoning from eating at the hotel restaurant, Mint. Need to be vigilant in Thailand in general re food hygiene.

It was my son's birthday during our stay, and the staff decorated our room and gave him a card and cake. Everyone was wonderful and it is such a beautiful resort.

Wonderful service and extremely clean property. We will definitely stay here again!

Great location and helpful staff

The location can't be beat. The hotel is attached to Terminal 21 Mall and the BTS. The room was spacious, clean and convenient because it had a washer/dryer combo in the room as well as a full sized fridge and small kitchen. The room itself is dated and there is a slight odor but I got used to it. The buffet breakfast was really good. They had 2 restaurants but one was always busy. The Park restaurant was quieter but they both had the exact same food offered.

Great location and amenities generally pretty good. Staff were nice enough and helpful. Some language barriers. Check-in not handled that well and room configuration not correct (or as requested when booked). Basic/standard rooms are very basic and feel old and tired. Beds are very firm (and in our case - broken). Maintenance works should be advised beforehand (eg. cutting off hot water for 3 days) and not after the fact. At least they provided a free upgrade to a better room (after we insisted).

It was my son's birthday during our stay, and the staff decorated our room and gave him a card and cake. Everyone was wonderful and it is such a beautiful resort.

The Not-So-Good: Unfortunately, my check-in experience was disappointing. I had called the hotel the day before to inform them of my 1:00 PM arrival and asked if early check-in was possible—offering to pay extra if needed. They assured me it wouldn’t be a problem, which was especially important as I was traveling with a baby and hoped to settle in before her nap. Additionally, I informed them that we would be arriving by boat at the back entrance and requested assistance with our luggage. They confirmed support would be available, but no one came to help. Despite all these prior arrangements, we were made to wait 2 hour and 40 minutes past the official check-in time of 2:00 PM. Another issue arose with my room booking. I had reserved a different room through Expedia, but upon arrival, I was given something entirely worse, I tried contacting Expedia multiple times, but their customer service was unresponsive and unhelpful. While this appears to be an issue on Expedia’s end, it remains unresolved, and the lack of communication with Expedia mainly The Great: Despite these issues, the hotel itself is a good place, especially for families with children. The staff were kind, the food, and the facilities well-maintained. One standout was Christian Ramírez, one of the hotel directors. Originally from Cuenca, Ecuador—a city known for its highly educated and warm-hearted people—Christian embodies all those qualities and more. His professionalism, attention to detail was superb !