Heart of England Fishing Holidays

I received a complimentary upgrade, which was greatly appreciated. The hotel is very stylish, the rooms are nicely appointed. The staff are very attentive and polite, showing a great mix of warmth and professionalism. The only downside to the room that I was allocated was the slight damp smell which emanated from where the shower obviously leaked slightly over a period of time and had discoloured the wood of the door frame to the bathroom. The hotel is located perfectly for two different train stations, lots of convenience stores and quite a few different places to eat. I would gladly stay here again.

We really appreciated that our room was ready when we checked in early after a red-eye flight across the Atlantic. Breakfast at the Riu Plaza is outstanding. The location is excellent. The rooms are well designed. My only significant complaint is the poor performance of RIU’s website: I only used Expedia to make this reservation because I couldn’t get RIU’s site to work, and I still have problems using it for simple things like finding hotel information. The RIU loyalty program gives you extra points for booking directly through their site, but my experience is that this is nearly, if not absolutely, impossible. The site is laggy, it sends you round in circles, and times you out while you are waiting for its responses. Thank goodness for Expedia!

Great staff, great location

Very convenient location to subway line. Clean and daily refresh done well. Helpful staff when required extra electric outlets, iron and linen. Heating/AC issues were solved when brought to maintenance's attention. Would stay there again when in London.

The property is handy to everything like transport, shops etc. Staff are also welcoming and extremely helpful.

Room was clean and fine. Hotel Very small . Small Lobby. Small bathrooms etc

Great staff, great location