North West Division All inclusive Holidays

Yi wen is wonderful and professional staff, can help in all hotel issues. The hotel location is super nice and quite to enjoy my stay here and with this historic buildings

Room was clean. The staffs were amazing and helpful. The only one thing that I hate in my room was the electrical outlet. Most of them did not work. I could only used one of them to charge 2 phones, 1 camera and kindle. However I’d rate my stay 8/10. I really enjoyed staying here.

I'll try to be as fair as possible, my pet staycation experience was a mixed bag. Booking staff was responsive and highly helpful, but arrival was quite a poor experience. Came at 3pm and room was not ready. No offer of dining vouchers or other service recovery given, simply had to wait. Had to wait an hour more, and room wasn't even clean then (saw leftover items from previous guest). Pet bed provisioned as part of add-on was old and ragged-looking, not even of a suitable size for my dog. Pet food and accessories box was good though, had a small bowl, lots of food and treats. Room was extremely cold at night, even after setting the air-conditioning to the warmest setting. Noise isolation was also a mixed bag - the glass doors were well-insulated because all the frog and insect noises disappeared once you went into the room. However, room-to-room noise can be clearly heard, with a sudden flush from presumably upstairs jolting us awake. Lift tiles were popping, property was otherwise decently-maintained but not extremely well. No safe paths to pet elimination areas except a narrow strip with zero handrails. The path to Tanjong beach had many faulty lights. Breakfast was quite pricey with pretty standard items. Laksa was good (no prawns), but otherwise all the food options were quite low value for money as compared to other Accor hotels. Shuttle bus was punctual, clean, and ran very frequently.

This was the most amazing hotel! The staff were absolutely brilliant - very friendly, helpful, and everywhere was always clean. The breakfast selection covered all sorts of foods from around the world - truly a global buffet! The location was fantastic. 100/10!