Overall great service.

Really friendly and helpful staff, allowed us luggage storage as we arrived and as we checked out. Bathroom products are excellent! Super clean and modern and so close to all shops - great location! Famous ramen restaurant across the road!

We reserved this beautiful hotel very last minute to escape the noise of Shinjuku. It felt authentic and peaceful. The beds were incredibly comfortable and the relaxing amenities were a major plus. Would highly recommend for couples 35+ looking for a quieter stay in Tokyo.

No laundry, the room was dated and well used, the staff at the desk was challenged in finding English answers to the most simplest of questions.

Wow, we just finished an unbelievable stay at this wonderful brand new hotel. The building and accommodations were stunningly beautiful. Artistic grandeur at every turn. Wonderful views of Nagoya Castle and their own private Japanese garden. An extraordinary swimming pool, onsen, and sauna with full cedar logs. What was even more impressive was the generous and dedicated staff. They pampered us, treated us exceptionally at every opportunity. They all made us feel like special guests. We met the manager of the hotel, the manager of the restaurants on site, along with pleasant introductions to dozens of attentive hotel employees. We never have had such a wonderful experience from top to bottom. Nagoya was an unplanned stop during our Japan vacation and now we are already trying to see when we can get back to Japan and specifically Espacio Nagoya Castle since we can't stop thinking about what a great time we had there.

Excellent in every way