West India Adventure Holidays

Reception staff were very nice, as were restaurant and bar wait staff. The housekeeping were professional, courteous and efficient.

Breakfast could have been even better and rest everything is good

Ok but not five star!

Clean room, good service. Restaurant choices happen to be limited

The property is spread out. Some of the rooms are in a four plex building, while some are single chalets or duplexes. Dining restaurants are quite far from the majority of rooms, requiring walking or taking a golf cart ride. The buildings are generally well maintained as are the grounds and landscape. The rooms are spacious but the bathrooms ( relative to the square footage) are small. The resort has plenty of staff, but there is no sense of prompt customer service. From the room if one calls for service there is no one at the other end to answer or concern. One has to take the trek to the lobby, only to get an apology. We arranged a ride into Pajim to get there at a specific time time; however, the ride didn't show up on time, and finally did after much complaining. Again all we received was an apology. The much-touted Caravela was a disappointment. Old and very dark, and the service rather slow. Food was okay, but not befitting the Taj standards. The sister resort next to the HV has better restaurants, and one in particular - Paper Moon ( Italian Specialty) had the best service offered. What we didn't appreciate was that kids were allowed into a fine dining restaurant. One already gas to cope with kids in the pool and public spaces. Fine dining restaurants should a reprieve for guests to enjoy meals and drinks in a quite and serene space, following an hectic and chaotic day out and about. So for couples and those travelling in an adult group be cautious booking.

Clean room, good service. Restaurant choices happen to be limited

Breakfast could have been even better and rest everything is good

Ok but not five star!

Breakfast could have been even better and rest everything is good

Reception staff were very nice, as were restaurant and bar wait staff. The housekeeping were professional, courteous and efficient.

Clean room, good service. Restaurant choices happen to be limited

Reception staff were very nice, as were restaurant and bar wait staff. The housekeeping were professional, courteous and efficient.

Breakfast could have been even better and rest everything is good

Ok but not five star!