West India Adventure Holidays

Reception staff were very nice, as were restaurant and bar wait staff. The housekeeping were professional, courteous and efficient.

Lots of conferences and large events take over the hotel to the detriment of others

All of the staff were helpful and welcoming. The cleaning staff on the 4th was very as efficient and kept the room tidy. The wait staff in the restaurant were helpful and even ensured that my order was cooked with no spices due to digestive problems. The hotel was in a safe location and the river view from my room was excellent. Now for the cons: the pool was inviting and I know it was windy which is why there were leaves and other debris floating in the water, the hotel could use some updating and sprucing up, and the casino forced us to play the tables before you could play the slots which was really weird. I handed my chips to my husband and walked out- we had heard of none of the tables in the casino; therefore didn’t know how to play which meant it was a waste of my time and money; the only table we had heard of was Black Jack and it was full.

The property is spread out. Some of the rooms are in a four plex building, while some are single chalets or duplexes. Dining restaurants are quite far from the majority of rooms, requiring walking or taking a golf cart ride. The buildings are generally well maintained as are the grounds and landscape. The rooms are spacious but the bathrooms ( relative to the square footage) are small. The resort has plenty of staff, but there is no sense of prompt customer service. From the room if one calls for service there is no one at the other end to answer or concern. One has to take the trek to the lobby, only to get an apology. We arranged a ride into Pajim to get there at a specific time time; however, the ride didn't show up on time, and finally did after much complaining. Again all we received was an apology. The much-touted Caravela was a disappointment. Old and very dark, and the service rather slow. Food was okay, but not befitting the Taj standards. The sister resort next to the HV has better restaurants, and one in particular - Paper Moon ( Italian Specialty) had the best service offered. What we didn't appreciate was that kids were allowed into a fine dining restaurant. One already gas to cope with kids in the pool and public spaces. Fine dining restaurants should a reprieve for guests to enjoy meals and drinks in a quite and serene space, following an hectic and chaotic day out and about. So for couples and those travelling in an adult group be cautious booking.

Beach view from villa was obstructed. In general, the property was clean but looked dated,. The main pool area, in particular was kitschy and not commensurate with the star rating and per day charge (average of $700 per night). I had to ask for newspapers everyday and staff didn't ask if I wanted one delivered every morning . At dinner at one of the restaurants, cheese was added to our vegan pasta and another day, I had to remind the waiter 3 times to get me a beer. This last item is not something that can be controlled but there were too many families with unruly kids so if you are hoping for a quiet time, perhaps this is not the best option.

Lots of conferences and large events take over the hotel to the detriment of others

All of the staff were helpful and welcoming. The cleaning staff on the 4th was very as efficient and kept the room tidy. The wait staff in the restaurant were helpful and even ensured that my order was cooked with no spices due to digestive problems. The hotel was in a safe location and the river view from my room was excellent. Now for the cons: the pool was inviting and I know it was windy which is why there were leaves and other debris floating in the water, the hotel could use some updating and sprucing up, and the casino forced us to play the tables before you could play the slots which was really weird. I handed my chips to my husband and walked out- we had heard of none of the tables in the casino; therefore didn’t know how to play which meant it was a waste of my time and money; the only table we had heard of was Black Jack and it was full.

The property is spread out. Some of the rooms are in a four plex building, while some are single chalets or duplexes. Dining restaurants are quite far from the majority of rooms, requiring walking or taking a golf cart ride. The buildings are generally well maintained as are the grounds and landscape. The rooms are spacious but the bathrooms ( relative to the square footage) are small. The resort has plenty of staff, but there is no sense of prompt customer service. From the room if one calls for service there is no one at the other end to answer or concern. One has to take the trek to the lobby, only to get an apology. We arranged a ride into Pajim to get there at a specific time time; however, the ride didn't show up on time, and finally did after much complaining. Again all we received was an apology. The much-touted Caravela was a disappointment. Old and very dark, and the service rather slow. Food was okay, but not befitting the Taj standards. The sister resort next to the HV has better restaurants, and one in particular - Paper Moon ( Italian Specialty) had the best service offered. What we didn't appreciate was that kids were allowed into a fine dining restaurant. One already gas to cope with kids in the pool and public spaces. Fine dining restaurants should a reprieve for guests to enjoy meals and drinks in a quite and serene space, following an hectic and chaotic day out and about. So for couples and those travelling in an adult group be cautious booking.

Reception staff were very nice, as were restaurant and bar wait staff. The housekeeping were professional, courteous and efficient.

Lots of conferences and large events take over the hotel to the detriment of others

Clean room, good service. Restaurant choices happen to be limited

Lots of conferences and large events take over the hotel to the detriment of others

Reception staff were very nice, as were restaurant and bar wait staff. The housekeeping were professional, courteous and efficient.

The property is spread out. Some of the rooms are in a four plex building, while some are single chalets or duplexes. Dining restaurants are quite far from the majority of rooms, requiring walking or taking a golf cart ride. The buildings are generally well maintained as are the grounds and landscape. The rooms are spacious but the bathrooms ( relative to the square footage) are small. The resort has plenty of staff, but there is no sense of prompt customer service. From the room if one calls for service there is no one at the other end to answer or concern. One has to take the trek to the lobby, only to get an apology. We arranged a ride into Pajim to get there at a specific time time; however, the ride didn't show up on time, and finally did after much complaining. Again all we received was an apology. The much-touted Caravela was a disappointment. Old and very dark, and the service rather slow. Food was okay, but not befitting the Taj standards. The sister resort next to the HV has better restaurants, and one in particular - Paper Moon ( Italian Specialty) had the best service offered. What we didn't appreciate was that kids were allowed into a fine dining restaurant. One already gas to cope with kids in the pool and public spaces. Fine dining restaurants should a reprieve for guests to enjoy meals and drinks in a quite and serene space, following an hectic and chaotic day out and about. So for couples and those travelling in an adult group be cautious booking.