Yucatan Peninsula Adults Only Holidays

Definitely upgrade to an oceanfront room with patio….service was overall good. Look for Patricia at the beach and poolside service. She was always attentive and provided superior service. Food at all the restaurants were well prepared, portions were plenty, drinks were great as well. Overall memorable experience.

Excellent customer service , good, and experiences

The staff at this resort was amazing! They definitely do the best with what they have to work with. The pros ~ the food at Bordeaux was wonderful, the staff at Oceana were always amazing and our room was always fresh and necessities were always plentiful!! Unfortunately, the cons far surpassed the pros to this resort. We never had hot water during our stay with the exception of one morning at 7:00. Several other couples we met during our stay had been relocated to different buildings to accommodate lack of hot water as well. The public restrooms near Windows and also near the Preferred Club Lounge were kept clean but smell horribly of sewage. If you enjoy adult poolside activities and nightly entertainment, I highly recommend you stay elsewhere. We have been to countless all inclusive resorts and have never felt so pressured to make purchases within the resort from staff. I am not sure if this is typical of Hyatt owned properties, but multiple times every day we were approached about paying for something. We enjoyed our week and made the best of what was offered and I hate to give a negative review, but these are things that have definitely deterred me from looking into staying at any other Secrets/Hyatt resort in the future.

The property is beautiful. The staff amazing. Food was delicious. Our issues with this stay were all our room. The most uncomfortable bed I have ever slept in. Hard as a rock! If you have a bad back like I do, be warned. Our room fridge was never stocked the whole week we were there and when we tried to order items by room service, they never showed up. We travel to Mexico so twice a year. All though this was a nice trip, this particular resort will not make the repeat visit list.

Super clean; staff is very friendly

Definitely upgrade to an oceanfront room with patio….service was overall good. Look for Patricia at the beach and poolside service. She was always attentive and provided superior service. Food at all the restaurants were well prepared, portions were plenty, drinks were great as well. Overall memorable experience.

Excellent customer service , good, and experiences

Super clean; staff is very friendly

El sitio, las instalaciones y el personal son excelentes, lo malo fue que me ofrecieron por mi estadía unos bonos de descuento por $200 dólares y cuando fue a utilizar en las tiendas no los aceptaron me sentí estafado

The staff at this resort was amazing! They definitely do the best with what they have to work with. The pros ~ the food at Bordeaux was wonderful, the staff at Oceana were always amazing and our room was always fresh and necessities were always plentiful!! Unfortunately, the cons far surpassed the pros to this resort. We never had hot water during our stay with the exception of one morning at 7:00. Several other couples we met during our stay had been relocated to different buildings to accommodate lack of hot water as well. The public restrooms near Windows and also near the Preferred Club Lounge were kept clean but smell horribly of sewage. If you enjoy adult poolside activities and nightly entertainment, I highly recommend you stay elsewhere. We have been to countless all inclusive resorts and have never felt so pressured to make purchases within the resort from staff. I am not sure if this is typical of Hyatt owned properties, but multiple times every day we were approached about paying for something. We enjoyed our week and made the best of what was offered and I hate to give a negative review, but these are things that have definitely deterred me from looking into staying at any other Secrets/Hyatt resort in the future.

The food and staff were amazing. Highly recommend!