Mexico and Central America Adults Only Holidays

Our stay was absolutely wonderful. The resort itself was beautiful and we thoroughly enjoyed our time there. The only minor drawback was a check-in process. The staff member who assisted us wasn’t the most professional and we didn’t receive all the information we needed for example the shuttle bus schedule, and clarity on the distance from the resort to Playa del Carmen center. Thankfully, the rest of our stay was excellent and the checkout experience was much better overall we had a great time.

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

Everything was great, the staff are just the best. This was our second time and we definitely will be back

Everything was perfect for our honeymoon!

Great place. Excelent service at the pool Avalos was an excellent waiter made me feel like a King. Avir all great. Restaurant may need a little improvement in service and taste. Over all great.

Our stay was absolutely wonderful. The resort itself was beautiful and we thoroughly enjoyed our time there. The only minor drawback was a check-in process. The staff member who assisted us wasn’t the most professional and we didn’t receive all the information we needed for example the shuttle bus schedule, and clarity on the distance from the resort to Playa del Carmen center. Thankfully, the rest of our stay was excellent and the checkout experience was much better overall we had a great time.

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

Everything was perfect for our honeymoon!

Our stay was absolutely wonderful. The resort itself was beautiful and we thoroughly enjoyed our time there. The only minor drawback was a check-in process. The staff member who assisted us wasn’t the most professional and we didn’t receive all the information we needed for example the shuttle bus schedule, and clarity on the distance from the resort to Playa del Carmen center. Thankfully, the rest of our stay was excellent and the checkout experience was much better overall we had a great time.

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

Everything was great, the staff are just the best. This was our second time and we definitely will be back

The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

I would give a 5 stars for the hotel and restaurants and 0 star to the spa. The room is great and the food and cocktail great. But if you come for the spa dont chose this hotel. Not only it is extremely expensive, if you have Expedia 250$ credit only 125$ will apply and they will charge 52$ for using the credit . You end up paying 700$ a couple massage in a freezing room with cold hands and cold oil. Not relaxing at all. I asked 4 times if they could lower or close the ac and they agreed but did nothing but add the pile of blanket on me . At the end i complain about not only the quality but nothing was done when i said i was not feeling good in the cold. Not even a gesture, just an offer to redo it for « free » no thank you.

I had an amazing stay at this hotel! The property itself is beautiful, but what truly made the experience exceptional was the staff—especially the management team. A special shout-out to Carson at the Preferred Club (24th floor), who went above and beyond to make sure every detail of my stay was perfect. Carson was professional, friendly, and incredibly attentive, making me feel truly welcomed and cared for. Thanks to the outstanding service and warm hospitality, this has become one of my favorite places to stay. Highly recommended!