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Convenient location. Helpful staff. Breakfast okay. A bit archaic though.
Verified traveller
Stayed 1 night in Nov 2019
10/10 Excellent
Verified traveller
27 Sept 2019
Verified traveller
Stayed 3 nights in Sep 2019
6/10 Okay
Verified traveller
Travelled with family
13 Jun 2019
Liked: Cleanliness
Disliked: Staff & service
The Chinese restaurant and breakfast buffet were good, with breakfast being a mix of western and Chinese food.The property was about 5 minutes walk to the water. Comfortable bed and spacious room. The staff were unhelpful and had no street maps or English tour brochures. The room had a slight musty spell on arrival on level 12 but with the air conditioning running 24 hours the smell disappeared.
The room was beautiful but the staff delayed us for check in bc they couldn't coordinate with Expedia to validate my booking. It should have been enough that I showed them confirmation but they still asked me to pay and pay a deposit. They only confirmed my booking days after I left. The worst part was that I had to call Expedia on international rates and then when Expedia called them, they would hear English and hang up and then pretend no sound was coming until I forced them to use speaker phone. I had to procure a translator and this delayed me from a 12am check in to 1am. I had to check out by 5 so I barely got sleep and they offered me breakfast but of course breakfast wasn't until 7, by which time I left. The room was amazing but honestly the check in was very frustrating and the man was very disrespectful to me simply because I was a foreigner and bc Expedia is slightly less common for him. I would recommend this room and the very soft bed but expect poor service from staff unless you are Chinese
Very very small toilet. I’m 155cm 50kg and the toilet only fits 1 me. Imagine typical toilet size in Japan. Ridiculous.
yiwen
Stayed 1 night in Mar 2019
6/10 Okay
Verified traveller
30 Nov 2018
Unexpected free Chinese buffet breakfast. Room spacious. Lights dull. Bedding a little moist bcos region humid. Located near a Chinese restaurant ranked 3rd in that area. Picked up cigarettes & sweat smell residues. Still good value for money.
Overall it’s a nice place to stay. Easy access to Macau border and also at the central of the underground shopping mall. Travelling to these area is just 5 to 10 mins away. Awesome hotel. Good experience.
Don't go There , room smelling the moisture , Waiter could not speak english , Room are noisy you can ear easily the TV set from closer room . very old fashion furnituring .