Phoenix

Guests warm up by the welcoming lobby fireplace, energize with a delicious breakfast buffet, or embark on airplane tour adventures from this mountain retreat.

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Dates

June 2026

July 2026

Superior Double Room, 2 Single Beds | Bathroom | Free toiletries, hair dryer, towels - Phoenix (Zermatt)

Standard Double Room (Matterhorn View from Balcony) | Down duvets, in-room safe, desk, blackout curtains - Phoenix (Zermatt)

Free daily buffet breakfast - Phoenix (Zermatt)

Located near Zermatt-Matterhorn Ski Paradise, Phoenix offers a peaceful stay with amenities like a warm lobby fireplace, breakfast buffet, bar, gym, and helicopter tours for mountain views. Free WiFi and helpful staff earn praise.

Wonderful

Popular amenities

Pet-friendly
Free Wi-Fi
Gym
Business services
Bar

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About this property

Phoenix

Hotel near Zermatt-Matterhorn Ski Paradise
Located close to Zermatt-Furi Gondola and Sunnegga Ski Resort, Phoenix provides a free breakfast buffet, a fireplace in reception and a bar. In addition to a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
- Train station pick-up service, express check-out and luggage storage
- A banquet hall, tour/ticket information and helicopter/aeroplane tours
- A lift, laundry services and 1 meeting room
- Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Phoenix have amenities, such as free WiFi and safes, as well as sound-insulated walls and espresso makers.
More amenities include:
- Bathrooms with baths or showers and free toiletries
- 40-inch flat-screen TVs with cable channels
- Heating, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM

Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 8 AM - 9:00 PM

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your passport after booking

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per day

Welcoming dogs and cats only

2 total pets

Food and water bowls are available

Children and extra beds

This property does not allow children

Rollaway/extra beds are available for CHF 100 per day.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

Pet fee: CHF 20 per pet, per day
Rollaway bed fee: CHF 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

A car is not required for transport to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Is Phoenix pet-friendly?

Yes, Phoenix allows cats and dogs (limit 2 total). There's a fee of CHF 20 per pet, per day.

How much is parking at Phoenix?

This property doesn't offer parking.

What time is check-in at Phoenix?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Phoenix?

Checkout is at 10:30 AM.

Where is Phoenix located?

Situated on a river, this hotel is within 1 mi (2 km) of Zermatt-Matterhorn Ski Paradise, Zermatt-Furi Gondola and Sunnegga Ski Resort. Zermatt (QZB-Zermatt Train Station) is 6 minutes by foot and Zermatt Gornergratbahn Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Phoenix

Room 1

Popular amenities