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Reviews of Bachleda Hotel Kasprowy****

4 out of 5
Bachleda Hotel Kasprowy****
Szymaszkowa 20, Zakopane, Lesser Poland

Reviews

8.0

Very good

Rating 10 - Excellent. 56 out of 179 reviews" "
Rating 8 - Good. 82 out of 179 reviews" "
Rating 6 - Okay. 26 out of 179 reviews" "
Rating 4 - Poor. 7 out of 179 reviews" "
Rating 2 - Terrible. 8 out of 179 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

elizabeth

Travelled with family
Check in was not very welcoming. A lot of little broken things in the room ex. Broken trash can in the bathroom. The room was very smelly. No iron in the room. There an iron room on the 1st floor but it was very dirty. Breakfasts are far from enjoyable.
Stayed 3 nights in Aug 2023

8/10 Good

IZABELA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel /rooms needs maintenance improvements ASAP. In our first 24 hour , we had to change 3 times room. Reasons: no A/C in room and bad smell. Even in our 3rd room there was no water pressure in the shower. A/C was not working properly too. Workers were very nice.
Stayed 4 nights in Jun 2023

8/10 Good

MARCIN

Stayed 4 nights in Dec 2022

6/10 Okay

Natalia

Stayed 3 nights in Dec 2022

10/10 Excellent

Alexander

Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, nice views Additional charges for many facilities. Over priced hotel
Stayed 2 nights in May 2022

10/10 Excellent

Ryan

Stayed 2 nights in Mar 2022

4/10 Poor

Ivan, San Francisco

Travelled with family
Liked: Amenities
Disliked: Staff & service
The hotel is located next to a nice slope to Zakopane. Very convenient if your main purpose is skiing or snowboarding. However, there is not much around and you definitely would need a car to enjoy Zakopane. The property has nice amenities, but it is an old building (renovated) and it needs some maintenance (elevators are old and get stuck). Also, I feel that it’s totally overpriced. The radisson is a nicer property and cheaper. This hotel also charges from 70-100 zl per night per parking. So be ready to pay an extra 100 bucks just for parking if you are staying over 5 nights. This is ridiculous. The food is good in the hotel. Service is ok, nothing special.
Stayed 6 nights in Jan 2022

10/10 Excellent

Gavin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful hotel.
I have been staying at this hotel now for several years, I attend with different groups throughout each year, family groups and groups of friends, both these groups are catered for fantastically by the hotel. This year in particular changes to the UK entry requirements a fit to fly certificate was required, the hotel advised me where to obtain such a test and assisted with me obtaining the certificate on the date of my return home, many thanks again to the hotel and I’ll definitely see you again next year.
Photograph from the outside terrace taken in early December 2021
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020

6/10 Okay

Janusz

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I must admit food was good, service was pleasant. However our room was in poor condition, didn't look anything like advertised. Advertised rooms are after renovations and we weren't informed about different standards. That was very disappointing. Overall hotel is clean has nice entrance, swimming pool, and very good location for skiing and walking excursions.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Vito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great staff.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Rochellee, QA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is in good location. Nearby pool, cable car, restaurants. Good for ski resort. Friendly staff.
Stayed 2 nights in Aug 2018

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, room comfort
Good for families.
We had a lovely time at the Mercure. The breakfast was delicious. Good choice. The hotel was very close to the chair lift. Well worth going to the top for the views. A walk into town could be a bit too far for some. The pool looked lovely but I didn't want to walk to it. The room was a little tired and the balcony needed chairs and a table. It was a superior room and apart from the views which were amazing, I would have expected a little bit more. I would stay there again though. Value for money.
Stayed 2 nights in Aug 2018

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A family friendly hotel
At the time of our visit the hotel was undergoing a refurbishment with the pool and usual children’s playroom closed. Having traveled from the UK with 2 children desperate to return to this hotel I imagined the worst however this hotel as usual had catered for everything, a temporary playroom had been set up which just as in previous visits had staff that remained in this room with the children allowing parents an amount of time away, the hotel had obtained vouchers for the local water park to allow the children water activities whilst the lack of pool facilities at the hotel. We attend this hotel on 2 visits per year as it is very child friendly. The staff at the hotel are very friendly and able to speak numerous languages, I cannot fault this hotel and would like to pass on my thanks for another fantastic time, I look forward to the completion of the refurbishment as I’m sure it will provide even more enjoyment on our next visit.
Stayed 3 nights in Jul 2018

2/10 Terrible

Troy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible.
Don't stay at this hotel- everything is wrong with it. The beds were so uncomfortable that I couldn't walk the next day. The wellness area was closed and I was not expecting that either.

10/10 Excellent

Frank, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Views and Comfort in Zakopane
The rooms was comfortable, the restaurant served good food at reasonable prices, the staff were courteous and helpful, and the views unparalleled.
Stayed 4 nights in Mar 2018

2/10 Terrible

Martins

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Room unclean on check in. Poor customer service Hotel too full. Unable to call reception many times. Lucky guest relations helped me book a taxi on final day.
Stayed 4 nights in Dec 2017

10/10 Excellent

Andy, virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at this hotel in the past and have always enjoyed our stay. This was a very short stayj
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with modern mountain decor.
The view from the hotel is breathtaking and honestly this is the best view hotel in Zakopane. Staying in a mountain view room is a must, truly beautiful with Mount Giewont right in front of you. Cannot wait to go back.
Stayed 1 night in Jul 2017

2/10 Terrible

MAGDALENA

Disliked: Cleanliness, staff & service
Keep away from This hotel
They have no idea about customer service. Rooms haven't been cleaned. Overcrowded breakfast restaurant, many uncleaned tables.
Stayed 1 night in Jul 2017

8/10 Good

Selena

Liked: Cleanliness, property conditions & facilities, room comfort
June 17
The walk to town is OK but a steep climb on the way back or 20 in the taxi. Nothing in the hotel in the evening. Good food and a pleasant atmosphere although it was a bit warm. Can't complain that we had good weather but it was hard to sleep.
Stayed 6 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel with helpful staff
The hotel wasn't near the city centre (just 5-10 mins by a taxi) but it's great if you want to do some skiing. The slope is just next door. Highly recommended.

6/10 Okay

Yan, montreal

Liked: Room comfort
Disliked: Staff & service
Beautiful views of Tatras mountains!!
The newly upgraded superior rooms (i don't know why Expedia calls them Deluxe) are very nice but terrible customer service has plagued this hotel for a long long time...

8/10 Good

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
Nice pleace, best location in Zakopane.

8/10 Good

Mr.G C, Accrington (UK)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in lovely part of Poland
Stayed in this hotel with a young family, excellent hotel which has playroom for young children, pool and sauna for both male and female. The hotel also offers a shuttle bus bus to the town centre, bus and train station and also up the the cable car for between 3-5 zloty. Just outside the hotel is a water park (Summer months) which is great for adults and children of all ages.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel good old days are gone .
It is a 3 stars hotel but a price of 4 stars . The hotel is overpriced and if you are adult or senior you will not enjoy it since it is too noisy in restaurant . Few staff speak English . I doubt if I will go back . There are many other places better .

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced and restaurant food quality mediocre
When I checked in there was no help with the luggage . This is a 3 star hotel with 2 stars service and priced as a 4 star hotel .

8/10 Good

shirley, Leigh-On -Sea Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Touring Club.
12 of us from a walking club did this trip and the location was perfect. lovely mountain region with a variety of walks for all levels. Hotel was perfect for chair lifts and cable cars. Loved the big market place. Good quality products to buy and so cheap.

2/10 Terrible

vito, cleveland.oh.usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Dont go to this hotel.old and not comfy.only view is amazing.you are paying extra for hotel parking 50 pln a say.this is crazy.small rooms.very small bathrooms..not worth it it for 400 pln a day.

8/10 Good

Maeve, Dublin

Liked: Cleanliness, property conditions & facilities, room comfort
Good Skiing Hotel
We went in short three day skiing trip and stayed here . Fantastic location for the slopes - ski to door . Breakfast was fantastic . Bar was a bit pricey compared to local bars . Overall enjoyed our stay immensely .

6/10 Okay

Kyle, Adelaide, Australia

Disliked: Property conditions & facilities, room comfort
Great location. Recommended for Families Only
Location was superb. You can literally walk out the door on to the slope. But BEWARE this hotel is built for families. Expect noise through the paper thin walls, from the snow machines blasting outside your window (if facing the slope), expect people clobbering around in their ski boots on the floor above you and expect kids running up and down the hallway at all hours. Expect towels that you'd wash your car with back home because they're so old, expect if you're English speaking little if anything to watch on tv apart from news. Expect a hotel that's long past it's golden days. Perhaps Mecure has made it's money off it now there's no point upgrading her any further? Beds were OK, room heating very good. We had a deluxe room, still had large gouges taken out of door frames and walls, again she's a tired very well used hotel. Though the meals in the restaurant were excellent, one of the few saving graces of the hotel. The wait staff we're excellent, attentive and kind. Bar staff at times were either bored leaning against the bar watching tv or overrun with simple orders or requests. Friendly enough though. Highly recommended for families, it's really well set up for kids. Knowing this earlier we wouldn't have stayed here.. Next time we'll be organizing a nearby Chateau because we can't stand the noise or rampant kids

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large Family Holiday
Stayed here with extended family group for a few days skiing in January 2015. Thoroughly enjoyed every moment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location good service good price softly excellent breakfast

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible location, unfriendly and unhelpful staff.
Terrible location from center with poor transport, unfriendly and unhelpful staff for the most part. Breakfast was not good and was a madhouse.

8/10 Good

Boguslaw, Warsaw

Liked: Cleanliness, property conditions & facilities
Nice mountain view
Hotel with beautiful view on the mountains. Close to Gubałówka. Center of Zakopane is 2.5 km from the hotel, but it is not difficult to get there and walk is rather pleasant. Very good for family stay far from city traffic and close to environment.

10/10 Excellent

Sam, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming environment, knowledgeable staff
We were a group of 7 staying in 4 rooms bed and breakfast for 3 nights. We all rated facilities and service highly. Hotel is welcoming and professional. Ideal location for us as a group on short stay, near town centre and beautiful mountain walks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelent hotel.... we realy enjoy . Than you.... Great staff , food. Next time this is only hotel for me in Zakopane..

8/10 Good

Turystka

Liked: Cleanliness, staff & service, room comfort
short weekend in July
quiet and clean hotel with very nice and helpful staff, beautiful views, very good breakfasts and other restaurants; main streats just 2-3 min drive down the road;

6/10 Okay

Becca, Herts, UK

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good for Ski slopes and hiking- bit far from town
Hotel is perfectly situated for the slopes and hiking - it is based right at the start of one of the ski lifts. However, it is a 15-20 minute walk into town- and then you have to do that up-hill when you come back. Probably not a problem if you just want to go in a couple of times especially as a taxi in is only about £5 and a Shuttle bus takes you for about 60p. However, we didn't have any meals included in our room as we wanted to find cheaper places to eat in town - breakfast in the hotel was overpriced compared to local restaurants and we didnt like having to walk into town for every meal as nothing in the nearby area seemed to be open (we went in July). Bar is nice, and pleasant to sit on the balcony with a hot chocolate overlooking the mountains :) Dinner at the main restaurant was ok and prices are not bad- but better and more authentic food in town. We had forgotten travel plugs but reception were able to lend us one for our stay which we were impressed with. Check in and out was a very smooth process and staff were friendly. Bottles of water provided in the rooms :) However hotel needs a spruce up - alot of the woodwork in the rooms and restaurant are falling off, need reparing.

6/10 Okay

Stevemie

Liked: Cleanliness, room comfort
Beware of hidden costs
The cost is not the real cost. You will have to pay for parking and this comes to about $12 a night. If you want breakfast, that will cost you $16 per person. If you decide to buy something downtown, that's a 30 minute walk one way. Also, I had to pay a small local tax for my son, for some reason. On the positive side, the rooms have been modernized and were clean. I was there on a hot day and there was no air conditioning. Avoided the overpriced restaurants and went to a good pizza restaurant My son liked the indoor pool and recreation room while I enjoyed the weight room.

10/10 Excellent

Roman, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel in a tranquil setting
Nice, spacious hotel, away from the crowds & noise of Krupowki but still within a walking distance. Plenty of parking, great indoor pool, very polite & helpful staff, would definitely stay there again when visiting Zakopane next time.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
We stayed out of the main seasons and it lacked character and staff seemed uninterested and hard work to get served. Room was okay although hotel bathroom and general kit is well worn. Great location just about saved it as reasonable value for money but Mercure need to work harder at this hotel