Search Family-Friendly Hotels in Zacatecas

"No air conditioning killed the whole experience for us. The daytime had a cool breeze running through the hotel that made the temperature comfortable but at night the breeze died. The room was HOT. Unbearably so. The large fan in the room doesn’t blow air downward. It was loud and sounded like it was going to break and fall onto the bed. We left the windows open and had a sixth floor room but still no cool air made its way into the room. I feel the hotel staff should remind guests at check in about the lack of AC. If we had noticed we would have canceled and booked elsewhere. Customer service was great. Everyone was friendly and helpful. The room was clean but the hallway carpet was dirty and there was several pieces of trash laying around in the corners of the halls. The location and views around are amazing but I would never stay here again. I would never recommend this place to anyone."

"There were several issues with things not working as they should. TV not functioning. Other issue was the gym not being open on time. Maid not leaving bath towels."

"Service is grate even when I stay only one night the bathroom very uncomfortable "

"The accommodations at this hotel are excellent, the Wi-Fi is fast and efficient, the TV channel selection is superb, the rooms are quiet, the balcony is very pleasant, ther view from the top of the BUFA is incredible, the breakfast is delicious, and the staff is very friendly."

"Recommend 10/10"

"They walked me to my room assuring me it was ready. As soon as we walk in, you can tell it hasn't been cleaned at all. Manager apologized so many times. Said they'd have it cleaned right away. This was already 5pm. Waited 45 minutes to finally have the lady come to clean. Bed sheets were on the floor. Spilled coffee on window sills. Bathroom was not clean. I had high hopes for this place but they totally let me down. Management was nice but no customer service skills. They didn't come to check or give any updates on the cleaning person. They owned up to their mistake but made zero effort to make sure it was done quickly. They just sat in the reception without a care. As a business owner i am always looking on how i was treated. Management needs proper training. "

"Everythinf was just fine"