Outdoor pool, pool umbrellas, pool loungers
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Reviews of Shilo Inn Hotel & Suites - Yuma

2.5 out of 5
Shilo Inn Hotel & Suites - Yuma
1550 S Castle Dome Ave, Yuma, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 397 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 173 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not well maintained. Sink stopper did not work. The TV had snow throughout the screne. Two rolls of toilet paper holder in the wall. No kleenex provided. I could go on but you get the message.
Stayed 2 nights in May 2024

2/10 Terrible

Terry

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a mess they show a pic of pool it was dirty and jacuzzi didn’t work. Staff is rude cigarette butts all over the pool area just plain filthy do not stay here.
Stayed 2 nights in May 2024

10/10 Excellent

Gloria

Liked: Property conditions & facilities
Overall it was a great stay. Maria at the front desk was so accommodating and friendly.
Stayed 1 night in May 2024

8/10 Good

randy

Travelled with family
Liked: Staff & service
Hot tub dysfunctional
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
A nice 50 year old hotel close to the freeway. It could use a little updating for the key cards to the room. Had to put both cards together into the slot to open the door.
Stayed 1 night in May 2024

4/10 Poor

Ric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was hard as rock, noisy AC unit, no Kleenex in dispenser. Toilet was very low to floor.
Stayed 1 night in May 2024

10/10 Excellent

Susan, Covina

Travelled with pets
Liked: Staff & service
The hotel could use an overall upgrade a coat of fresh paint could go a long way. The outside doors that should be secure by keycard were open and accessible to the public. I did advise the front desk clerk around 4:00 pm and she called maintenance at that time but the doors were still accessible the next day and had not been fixed. Safety is an issue that can easily be remedied. Staff is friendly and helpful.
Stayed 1 night in May 2024

6/10 Okay

Thomas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
STAFF was EXCELLENT. The facility was nice. Needs some updating carpets and AC Landscaping needed attention. Pool was cloudy, filter may need attention and upgrade to keep up.
Stayed 4 nights in Apr 2024

10/10 Excellent

Maryella, Sedona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious, comfortable and clean. Great location next to dining, shopping and other conveniences. Staff were very helpful
Stayed 1 night in Apr 2024

8/10 Good

Rebecca, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable area, friendly staff.
Stayed 1 night in Apr 2024

4/10 Poor

Kathleen, Lake Havasu City

Travelled with partner
We stay at this property every time we visit the area. We’re not sure what’s going on with the property. The towels had holes in them, our room keys worked intermittently, they no longer have their breakfast service, the elevator lights were out for two floors, the ice machines weren’t working, as well as the vending machine on our floor. And more.. However.. the staff was friendly and helpful. Hopefully, our favorite hotel will get the TLC it needs.
Stayed 1 night in Apr 2024

10/10 Excellent

Martha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful
Stayed 1 night in Apr 2024

6/10 Okay

Angie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very nice! The property terribly outdated though. Front doors never locked at night, no security or cameras. Room was dirty, hair in shower, trash under bed, hole in ceiling, the list goes on. Over all felt very dirty and unsafe
Stayed 1 night in Apr 2024

8/10 Good

Crystal

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Mike

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Staff very friendly room adequate.
Stayed 2 nights in Apr 2024

4/10 Poor

Tom

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty floor, carpet. Dirty, dusty balcony and outdoor chair set. Broken screen door. Broken hot tub spa. Dirty pool. Staff did not seem to know about any of these problems, and did not seem to care about the facility and their job. We stayed here several times in the past, but this time was subpar. Very disappointing.
Stayed 1 night in Apr 2024

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service
This property needs some updating. The pool was huge but the disappointment was the hot tub wasn't working & that was 1 amenity that was needed for my disabled vet husband. There needs to be a way to notify on Expedia when a hotel has something "out of service" to help in the decision process when looking for lodging. The location is great with lots of shopping & food choices nearby
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very accommodating staff. Clean and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe enviroment
Stayed 1 night in Mar 2024

10/10 Excellent

Vicente

Business traveller, Travelled with partner
Liked: Amenities
Easy to locate
Stayed 1 night in Mar 2024

8/10 Good

saul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to 8 freeway at a major junction so some road noise. Recommend asking for a room overlooking pool. Shopping mall with numerous locations for food and drink 2 minute walk away so great for this.
Stayed 1 night in Mar 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like staying here. 🙂🤓
Stayed 1 night in Mar 2024

10/10 Excellent

Brandi, Richfield

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property but very well maintained. The swimming pool area was great and the restaurant/lounge onsite is amazing.
Stayed 3 nights in Mar 2024

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service
Definitely needs some updating. Needs some attention.
Stayed 1 night in Mar 2024

6/10 Okay

tom

Travelled with family
Liked: Cleanliness, property conditions & facilities
Front desk person had a snarky attitude at check-in
Stayed 1 night in Mar 2024

4/10 Poor

Ed

Travelled with family
Disliked: Property conditions & facilities
Things need to be fixed
Stayed 1 night in Feb 2024

10/10 Excellent

Cordelia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

2/10 Terrible

Angie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The toilet was broken, the wall paper coming off the walls, carpet old and musty the coffee and Continental breakfast left a lot to be desired
Stayed 2 nights in Feb 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

gail

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old, run down property. Bed was bad, air conditioner sounded like a freight train in the room, wallpaper peeling, only 2 towels in entire room. Would NEVER recommend this property to anyone!
Stayed 1 night in Feb 2024

6/10 Okay

William

Travelled with group
Liked: Staff & service
The continental breakfast was just muffins and coffee nothing else and some of the coffee carafe were cold
Stayed 1 night in Feb 2024

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to an open mall and restaurants. Rooms were clean and contained all amenities. Pool was big and clean
Stayed 1 night in Feb 2024

6/10 Okay

Darlina

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
For a quick overnight stay, this place works just fine. However she is showing her age; the toilet seat came completely detached from the toilet in the middle of the night… Not a great surprise to get in the dark The young gentleman at the front desk was very nice and professional. The room appeared to be hastily cleaned but not to the point of being gross
Stayed 1 night in Feb 2024

4/10 Poor

Sandi

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing was unique! No breakfast area! Breakfast was dismal! No selection for muffins with few left, only 2 power bars left for 4 of us, coffee and that was it!!! No Kleenex in rooms, sheets are cheap, damaged doors! Low value for the money! Will not return and would not recommend this hotel!!!
Stayed 1 night in Feb 2024

8/10 Good

mellisa

Travelled with partner
Liked: Cleanliness, staff & service
Nice and clean hotel with friendly and helpful staff.
Stayed 1 night in Feb 2024

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Araceli

Nice stay. Clean, close to everything.
Stayed 1 night in Feb 2024

6/10 Okay

Corey, Woodstock

Liked: Staff & service
Stayed 14 nights in Feb 2024

8/10 Good

Joan

Liked: Cleanliness, staff & service
Basic accommodations. The room was quiet and the bed was comfortable. The rooms need a bit of refreshment.
Stayed 1 night in Feb 2024

10/10 Excellent

Humberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Teresa

Stayed 1 night in Jan 2024

8/10 Good

Nita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olde and needs updating but was clean and the staff is incredibly nice
Stayed 1 night in Jan 2024

4/10 Poor

damon

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The property was run down and sad. A broken pipe was repaired with no water for the evening, next morning- no hot water, no wash cloths, hall carpet need cleaning, broken appliances in the back by the pool. The front desk folks were very friendly and helpful. They apologetically explained the situations at hand. I remember the Shilo Inn as one of the best stays in Yuma.
Stayed 3 nights in Jan 2024

2/10 Terrible

ma eugenia

Travelled with family
Disliked: Property conditions & facilities, room comfort
NO HOT WATER TERRIBLE 😡😡😡😡😡
Stayed 1 night in Jan 2024

6/10 Okay

Jesse

Liked: Staff & service
Court yard very nice,
Stayed 2 nights in Jan 2024

8/10 Good

Praveen

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024