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"This hotel was one of my favorites anywhere it’s beautiful but the level of attention and service and the small details made all of the difference. The staff was amazing. Hot water bottles delivered to our rooms to keep our beds warm each night. The beds and the bedding was first class. The breakfast included was excellent both ordering from the menu and buffet. We ate three dinners and the meals were excellent along with the service. I can’t say enough nice things about this hotel. I will tell everyone I know that this is the hotel to stay at in Cusco"

"Room was very clean and staff súper friendly and helpful, location is perfect close to tones of restaurants and shops, definitely coming back to this hotel "

"Los trabajadores fueron buena gente , muy amable y paciente "

"This place is amazing. The kind people who staff the hotel are wonderful. We stayed here with 2 kids and had a great time visiting from the US. Highly recommend!"

"Breakfast was adequate. The property was clean. We arrived back around 11pm from Machu Picchu and the entire property was locked and all the lights were turned off. It took us about 10-15 min. to find someone to let us in. "

"Good vibes, very clean and co.fortable, great location"

"This is one of the best hotels we have experienced globally. Despite being a family-run business, the level of professionalism and attention to detail rivals major international luxury chains. Room & Comfort The ground-floor comfort rooms are modern, impeccably clean, and thoughtfully designed with ample storage space. The bed offers exceptional sleep quality, and the shower provides a high-pressure, hot sanctuary—perfect after trekking. High-quality toiletries, soft towels, and a powerful hair dryer are standout features. Note: Adding more towel hooks would be a beneficial minor upgrade. Service & Logistics * Flawless Coordination: Check-in was perfectly managed, and English proficiency is excellent across the staff. * Travel Support: For early tour departures, they provide high-quality breakfast bags. Their luggage storage is secure; suitcases were even moved to our room automatically upon our return from Machu Picchu. * Amenities: The on-site breakfast (fresh mango juice, brioche, and custom eggs) and efficient laundry service add significant value. Atmosphere & Location Located in a quiet, safe area just five minutes from the center, the hotel feels personal and welcoming, decorated with fresh flowers. It is a stress-free environment that genuinely makes you want to stay longer. Verdict A perfect, high-standard base managed by hardworking, kind people. Ideal for travelers seeking refined care and reliability. "

"Friendly hotel staff members, services top notch. I will stay again at Sonesta when I travel back to Cusco. Staff spoke excellent English which allowed to communicate with ease. "

"Amazing "