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"Most staff were very polite and helpful, just had an issue with one person. At these prices I would think a robe should be provided."

"Desk staff was friendly and let me know about events going on in the city at the time. Upgraded my room without me knowing when I arrived and the room was amazing! Will definitely be staying at this hotel whenever I visit charlotte again! 10/10 would recommend! "

"Always a great place to stay. Location is perfect! Street noise can be bothersome on weekends."

"staff was very polite and helpful. room and hotel overall was clean. "

"Great location, very friendly staff & lots of places/things to do close by."

"Staff were very friendly and helpful. Room clean. Breakfast selections was very good."

"We were in town for a wedding and it was in the perfect location. Great bar on site. I wish there was room service, but it helps to burn off those calories. My problem is Expedia had one description of paid parking and breakfast at a different rate."

"Staff good , cleaning room is good for a day ... sleep and go ."

"For starters you’re right next to a train station so the rooms are loud. Also know that this hotel does not have free parking, you park in a public parking and it’s not cheap. You can valet but the price will fluctuate if there’s an event going on. There’s a bar inside the hotel with basically nothing good to eat. They were serving chips and salsa and hummus. That’s it. The bathroom door had a frosted glass so if you turn on the light to use the bathroom or shower and someone else is in the other room, the light from the bathroom will light up the bedroom. The layout is also weird. Very little lights inside the room. The only good thing about this hotel is the convenience of being close to restaurants and venues because you’re right across the street from the Spectrum center and about 15 minute walk from B of A Stadium."