Two Bed. Apt Double/Double sleeps 4 | Private kitchen | Fridge, microwave, oven, stovetop
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Reviews of Victoria Cloisters Apartments

4 out of 5
Victoria Cloisters Apartments
Fetter Lane, York, England

Reviews

8.2

Very good

Rating 10 - Excellent. 8 out of 32 reviews" "
Rating 8 - Good. 20 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property in a great location
Stayed 1 night in Apr 2024
Response from The Victoria Cloisters on 4 Apr 2024
Thank you for your review, we are pleased you enjoyed your stay.

8/10 Good

Glynne, Nottingham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and secure property. You have to go to the hotel reception to pick up the keys. The apartments are two minutes walk. The rooms are clean and the bathroom had been refitted recently. Town is about five minutes walk across the bridge. The only very minor issue was that the Wi-Fi internet was unusable.
Stayed 3 nights in Dec 2023
Response from victoria cloisters on 13 Jan 2024
Thank you for your great feedback we do really appreciate you taking the time, we hope you will stay again with us.Kind regardsVictoria Cloisters

2/10 Terrible

KIT SUM CONNIE

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The refrigerator had a disgusting smell and the sofa bed was very dirty! There was no hot water for taking a shower the next day! We had a horrible two days stay here!
Stayed 2 nights in Dec 2023
Response from victoria cloisters on 13 Jan 2024
Thank you for your review, we are sorry you had problems with hot water but we did give you the keys to another apartment so you had access to have showers/baths, we were not aware of the problem with the sofa bed but will look into it.We apologise you had a horrible stay.Kind regardsVictoria Cloisters

8/10 Good

Annalisa

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from victoria cloisters on 13 Jan 2024
Thank you for your review, we hope you enjoyed your stay with us and will stay again in the future.Many thanksKind regardsVictoria Cloisters

10/10 Excellent

lynne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was excellent. It had everything we needed and was close to all the amenities. We did not need to use the car as everything was walkable. The apartment was clean, spacious and very safe. The only slight issue was the WIFI was not very strong.
Stayed 3 nights in Nov 2023
Response from Victoria Cloisters on 3 Dec 2023
Thank you so much for your positive response. We are so pleased you enjoyed your stay, and hope to welcome you back in the future.

8/10 Good

Hanif

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Instructions on check in were confusing and parking was tight and we had to move the garbage cans to park. Bath tub had some mold in the corners
Stayed 2 nights in Nov 2023
Response from The Queens Hotel on 28 Nov 2023
Thank you for your review. We will pass your comments regarding parking and cleanliness onto the necessary departments.

8/10 Good

Paul

Liked: Cleanliness, room comfort
Great weekend break
Stayed 3 nights in Nov 2023
Response from queens Hotel on 22 Nov 2023
Thank you for your review, we are really pleased you enjoyed your stay and hope you will stay again.Kind regardsVictoria cloisters

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great location
It was a nice stay, great location.
Stayed 2 nights in Aug 2023
Response from queens hotel on 1 Sept 2023
Good eveningThank you for your great feedback we really appreciate you taking the time and hope you will stay again.Many thanksKind regardsQueens Hotel

8/10 Good

Amber

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Reception Team on 29 Aug 2023
Thank you for the review! We are glad you enjoyed your stay with us.

8/10 Good

Kirsten

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Victoria Cloisters on 25 Aug 2023
Thank you for your review, we are pleased you enjoyed your stay with us.

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice property in a central position. Parking available but very very tight. Flat was too warm as could not turn off towel radiator in bathroom. Washing machine did not work
Stayed 3 nights in Jul 2023
Response from The Queens Hotel & Victoria Cloisters on 23 Jul 2023
Thank you for your review, we are sorry to hear you had some issues during your stay and these have been passed onto our maintenance team. We hope you enjoyed your time in York.

10/10 Excellent

Daryl

Great location for York old town. Very comfortable and clean. Onsite parking.
Stayed 4 nights in Jul 2023
Response from The Queen's Hotel on 8 Jul 2023
Thank you so much for your positive review. We are glad you enjoyed your stayed and hope to see you again soon.

8/10 Good

Wai Tze

Travelled with family
Liked: Room comfort
Stayed 2 nights in Apr 2023
Response from victoria cloisters on 8 Apr 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.Kind regardsVictoria cloisters

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice apartments in York.
Stayed 2 nights in Mar 2023
Response from victoria cloisters on 16 Mar 2023
Thank you for your great review, we really appreciate it and are pleased you enjoyed your stay.We hope you get to stay with us again in the future.kind regardsVictoria Cloisters

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice well equipped apartment. Secure parking, but wouldn’t recommend it to anyone with a family size car as a very small car park. Enjoyed our stay and would stay again.
Response from The Queen's Hotel on 20 Jan 2023
Thank you for your review, we are so pleased you enjoyed your stay with us.

10/10 Excellent

B M

Travelled with family
Liked: Cleanliness, room comfort
Victoria Cloisters is nice
The flat was clean, nicely decorated, the kitchen had the same worktop and cupboards as our one at home! It was nice and quiet, within easy walking distance of both the train station and the city centre. The one slight drawback was that the fridge door was missing the compartment to put a bottle of milk in. We let the hotel know and they apologised and promised not to charge it to the deposit. Apart from that, everything was excellent.
Stayed 4 nights in Oct 2022
Response from The Queen's Hotel on 20 Jan 2023
Thank you so much for your kind response, we are so pleased you enjoyed your stay and we hope to see you again.

8/10 Good

Duncan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking very tight, but secure. Living area not big enough for us 4 but with a teenager in tow it worked ok as she spent her time in the bedroom. Only enough hot water for one shower, but it was the heatwave so cold showers were welcome. So all in all not too bad and we had a lovely time in general. Going back to York again very soon.
Stayed 3 nights in Aug 2022
Response from The Victoria Cloisters on 17 Aug 2022
Thank you very much for your feedback.

10/10 Excellent

Alec

Travelled with group
Liked: Cleanliness, room comfort
Fantastic city break
Great apartment, very clean and well equipped. Parking was in a very tight area and having to use 3 different keys to enter the complex and apartment was a bit of a faff. Overall very impressed.
Stayed 2 nights in Aug 2022
Response from The Victoria Cloisters on 15 Aug 2022
Good morning, Thank you for your feedback and we do appreciate the space for parking is tight. We are glad that the apartment provided everything you needed for your stay with us. Kind regards

6/10 Okay

John

Stayed 2 nights in May 2022
Response from The Victoria Cloisters on 21 May 2022
Thank you.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Central location and very secure. Second bedroom and dining room a bit small
Stayed 2 nights in Jan 2022
Response from The Victoria Cloisters on 12 Jan 2022
Thank you for taking the time to leave your review.

10/10 Excellent

Kieran

Liked: Cleanliness, room comfort
Nice apartment in centre of York
Location of the apartment is excellent, located down a relatively quiet side street. Apartment was clean and tidy and comes with comfy bed, washing machine, TV, and fully decked out kitchen. Came with secure parking behind a barrier, although it is necessary to book your parking in advance as only room for 8 cars maximum. Be warned that if you're the owner of anything like a new Skoda Rapid or equivalent sized car, you're going to struggle to park. Anything Honda Civic sized or equivalent should be ok Literally 5 minutes away from centre of York, so if you're on a shopping frenzy it's easy enough to buy lots and drop off your bags. Several bars and restaurants are within a five minute walk too. Shambles less than ten minutes away.
Stayed 2 nights in Nov 2021
Response from The Victoria Cloisters on 23 Nov 2021
Good evening, Thank you so much for the lovely review/feedback, sounds like you had a good time here in York. We hope that we can accommodate you again some time in the future. Take care

8/10 Good

Mrs Catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was in an excellent location. The apartment and car park are behind secure gates which means you have no worries when leaving your belongings etc whilst out exploring York.
Stayed 2 nights in Sep 2021
Response from The Victoria Cloisters on 12 Sept 2021
Thank you for your review. Hopefully we can welcome you back in the future.

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2021
Response from The Victoria Cloisters on 7 Sept 2021
Thank you.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation, parking spaces way too small!
Stayed 2 nights in Jun 2021
Response from The Queens Hotel on 6 Jun 2021
Thank you.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, room comfort
Good apartment limited parking
Good large apartment. Only limited parking-we were not allocated a space so needed to make other complex arrangements.
Stayed 2 nights in Aug 2020
Response from Sam on 24 Nov 2020
Thank you for your review. We appreciate the feedback.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent trip to York
Lovely apartment stayed 2 nights. Everything you would need. Except my partner says a full length mirror. Only complaint we were in flat 9 which was 4 floors up not ideal as my partner has mobility issues. Ps book the parking.
Stayed 2 nights in Dec 2019
Response from Sam on 24 Jan 2020
Thank you for your feedback, I understand there is a full length mirror in the bedroom. I will double check our listing and make sure the relevent information is available with regards apartment location and parking. Thank you for letting us know.