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Reviews of Queens Hotel

2 out of 5
Queens Hotel
Queens Staith, Skeldergate, York, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 431 out of 931 reviews" "
Rating 8 - Good. 370 out of 931 reviews" "
Rating 6 - Okay. 99 out of 931 reviews" "
Rating 4 - Poor. 23 out of 931 reviews" "
Rating 2 - Terrible. 8 out of 931 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for the stay. Very well located with breakfast and dining options in its restaurant. Rooms are spacious, nice and clean.
Stayed 1 night in May 2024
Response from queens hotel on 20 May 2024
Thank you for your feedback we really appreciate it, we are pleased you enjoyed your stay and our breakfast.we hope you will stay with us again.Kind regardsQueens Hotel

6/10 Okay

Graham

Travelled with family
Great location, easy walkable access to most tourist highlights in York. Hotel was clean and safe but rooms were very warm even when using the fan. Overall though, good value for money.
Stayed 2 nights in May 2024
Response from queens hotel on 13 May 2024
Thank you for your lovely comments we really appreciate it, we are pleased you enjoyed your stay and agree we have an ideal location.Kind regardsQueens Hotel

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient for the centre of York and parking is secure also the breakfast was self service but really nice and staff very pleasant
Stayed 2 nights in May 2024
Response from Queens Hotel on 8 May 2024
Thank you for your lovely comments we are pleased you enjoyed your stay and hope you will stay again with us.Kind regardsQueens Hotel

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Reception staff - warm & welcoming. Super convenient location, very walkable.
Stayed 4 nights in May 2024
Response from The Queen's Hotel on 6 May 2024
Thank you for your kind review, we are pleased you enjoyed your stay with us.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good breakfast and quit
Stayed 2 nights in May 2024
Response from queens hotel on 4 May 2024
Thank you for your review and lovely comments, we agree we have a great location. We hope you will stay with us again in the future.Kind regardsQueens hotel

8/10 Good

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice location and friendly staff. Breakfast was good. The “handicapped” elevator from the street level to the front desk did not appear to work. We saw several people with canes and walkers struggling with the stairs.
Stayed 2 nights in Apr 2024
Response from queens hotel on 25 Apr 2024
Thank you for your feedback and your lovely comments, we really appreciate it.The handicapped lift is working which we would have happily helped you with had we been aware.Many thanks Kind regardsQueens hotel

6/10 Okay

Mario, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Useless, terrible wifi. Well known by staff when issue brought up (“yeah we know”) but apparently not important to owners. Some moderately effective wifi is no longer a luxury IMO, rather a necessity, especially for foreign tourists.
Stayed 2 nights in Apr 2024
Response from queens hotel on 25 Apr 2024
Thank you for your feedback, we are sorry about the Wi-Fi it can be a little slow at times.Kind regardsQueens hotel

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the night
Stayed 1 night in Apr 2024
Response from The Queen's Hotel on 19 Apr 2024
Thank you for your positive review.

10/10 Excellent

Bonnie

Travelled with family
Lovely staff, great breakfast!
Stayed 1 night in Apr 2024
Response from The Queen's Hotel on 16 Apr 2024
Thank you so much for your kind review, we are pleased you enjoyed your stay!

10/10 Excellent

Stuart

Travelled with family
Great Hotel and fantastic location.
Stayed 2 nights in Apr 2024
Response from queens hotel on 14 Apr 2024
Thank you for your lovely review and comments, we are so pleased you enjoyed your stay with us. We agree we have an ideal location, and hope you will stay again.Kind regardsQueens Hotel

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and was immediately offered a place to store luggage and provided with a hot drink. A really nice welcome
Stayed 2 nights in Apr 2024
Response from Queens hotel on 13 Apr 2024
Thank you for your lovely comments and review, we are pleased you enjoyed your stay with us and hope you will stay with us again.Kind regardsQueens hotel

8/10 Good

NGAWAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to river, city center lots of sight seeing spots. I live in the room with good river view. Price of hotel car parking is reasonable but the numbers of space are limited. Website of hotel is not informative, e.g. without route map to hotel, details of rooms etc.
Stayed 2 nights in Apr 2024
Response from The Queens Hotel on 12 Apr 2024
Thank you for your review, we are pleased you enjoyed your stay.

4/10 Poor

Simon

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room we received was located along a busy street, causing the window to rattle and disturb our sleep every time a vehicle passed by during the night. Although the parking facilities were understandably closed due to flooding, the cost of the discounted alternative parking was higher than the price initially agreed upon at the time of booking. This was observed even though non-discounted parking options were available during our stay. On certain occasions, the staff behaved in an unfriendly manner, though I wouldn't say this was the case with everyone there. The breakfast offered was disappointing, with a fee that did not reflect its quality. Having stayed here multiple times in the past, we have decided not to return.
Stayed 1 night in Apr 2024
Response from The Queens Hotel on 11 Apr 2024
Dear Simon,We are sorry to hear you were disappointing with your stay. Unfortunately, we cannot help the sound of the surroundings being a city centre hotel. The NCP prices do vary depending on the amount of time spent in there; our discount voucher knocks approx 30% off the total price for the time spent in there, so we cannot tell what the exact price is. I am sorry you found our staff to be unfriendly - we receive many comments on how hospitable our staff are across all departments so I am sorry to hear your experience did not reflect this. We hope you reconsider coming to stay with us again so we can improve your experience in the future.Kind Regards

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from queens hotel on 7 Apr 2024
Thank you for your review we really appreciate it and agree we have a great location.We do hope you you will stay again some time in the future.Kind regardsQueens Hotel

8/10 Good

Robert

Very helpful staff
Stayed 2 nights in Apr 2024
Response from queens hotel on 7 Apr 2024
Thank you for your lovely comments, we are pleased you enjoyed your stay with us and hope you will visit again.Kind regardsQueens Hotel

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always and in a brilliant location
Stayed 2 nights in Apr 2024
Response from The Queens Hotel on 5 Apr 2024
Thank you for your review, we are so pleased you enjoyed your stay.

10/10 Excellent

Greg

Stayed 1 night in Mar 2024
Response from The Queens Hotel on 22 Apr 2024
Thank you for your positive review, we are pleased you enjoyed your stay in York.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from queens hotel on 2 Apr 2024
Thank you for your great score, we really appreciate it, we are pleased you enjoyed your stay with us and hope you will return.Kind regardsQueens Hotel

8/10 Good

Nathan

Travelled with partner
Liked: Staff & service, amenities
Excellent value for money
Stayed 1 night in Mar 2024
Response from The Queen's Hotel on 1 Apr 2024
Thank you for your kind review, we are pleased you enjoyed your stay.

10/10 Excellent

Susan, Beaconsfield

Great location, wonderful friendly staff easy to visit york
Stayed 1 night in Mar 2024
Response from The Queen's Hotel on 29 Mar 2024
Thank you for your kind review, we are pleased you enjoyed your stay.

8/10 Good

Adele

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly fine hotel, no complaints
Stayed 1 night in Mar 2024
Response from The Queen's Hotel on 29 Mar 2024
Thank you for your review, we are pleased your enjoyed your stay.

8/10 Good

Leona

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Queens Hotel. The room was spacious and comfortable. The location was a big plus as it is a walkable distance from the parts of the city and the sites we wanted to see.
Stayed 2 nights in Mar 2024
Response from queens hotel on 1 Apr 2024
Thank you for your lovely comments we are so pleased you enjoyed your stay, we agree we have an ideal location and hope to see you again.Many thanksKind regardsQueens hotel

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sam on 20 Mar 2024
Thank you for taking the time to review your stay.

8/10 Good

Kevin

Travelled with partner
Good central location and plenty to see
Stayed 3 nights in Feb 2024
Response from The Queens Hotel on 7 Mar 2024
Thank you for your review, we hope to welcome you back.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value as a mid-week get-away. We had a pleasant view over the river. Room was fine, but the lighting was a bit strange as two of the side lights were linked to the rather harsh ceiling light. No coffee pod machine at this price, but Yorkshire tea, of course!
Stayed 1 night in Feb 2024
Response from The Queen's Hotel on 27 Feb 2024
Thank you for your review, we are pleased you enjoyed your stay.

10/10 Excellent

Ian

Stayed 3 nights in Feb 2024
Response from The Queen's Hotel on 20 Mar 2024
Thank you for your review, we hope to see you again.

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely staff very helpful, close to all amenities.
Stayed 2 nights in Feb 2024
Response from The Queen's Hotel on 27 Feb 2024
Thank you for your review, we are glad you enjoyed your stay and found out staff helpful. We hope to see you again.

8/10 Good

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff on reception are excellent and so accommodating. A . Evening meal was ok. Wished I'd ate out. Breakfast was perfect . Will use again as comfortable stay.
Stayed 1 night in Feb 2024
Response from The Queen's Hotel on 27 Feb 2024
Thank you for your review, we are glad your enjoyed your stay and we look forward to welcoming you again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the room, it was fresh, clean and spacious and the location to the city centre was great, it made for a great base near the Viking Festival, to return to easily, to have a break and rest. I found the staff really friendly and knowledgeable to help with good places to try. The only downside was hearing talking from the from the guests in the room next to me, and the Hotel Wi-Fi was good until it was heavily used at peak time, which caused latency. I would definitely stay here again though
Stayed 3 nights in Feb 2024
Response from The Queen's Hotel on 22 Feb 2024
Thank you so much for your review, we are so pleased your enjoyed your time in York and your stay at our hotel, and we hope to welcome you back.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Property conditions & facilities, room comfort
York Festival of Light show
Our Stay was a trip for friends We saw The York Bid Festival of Light Show at York Art Gallery It was Amazing. We Love York Find new things to do and see every time we go. We've been to see a few of the light festivals and are Amazed by them every time.
Stayed 3 nights in Feb 2024
Response from The Queen's Hotel on 18 Feb 2024
Thank you so much for your review, we are so pleased you enjoyed your stay in York. The Colour & Light show is very impressive and enjoyed by residents and visitors alike, so we are pleased you had a chance to see it while you were here! We hope to see you again.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The Queen's Hotel on 17 Feb 2024
Thank you for your review, and we hope to welcome you again.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, room comfort
Lovely staff, fantastic location but let down by lack of attention to the small details, like ensuring the lighting in the bathroom is actually bright enough to see and the extractor works so that the mirror is clear enough to shave with. Unfortunate.
Stayed 1 night in Feb 2024
Response from The Queen's Hotel on 17 Feb 2024
Thank you for your review, and please be assured we will take this feedback on board and pass the issues onto the relevant departments. We are pleased you enjoyed your time in York.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from The Queen's Hotel on 17 Feb 2024
Thank you for your positive review, we are pleased your enjoyed your stay.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean friendly hotel Room big and spacious with comfy bed. Breakfast was plenty and tasty, self service.
Stayed 2 nights in Feb 2024
Response from The Queen's Hotel on 15 Feb 2024
Thank you very much for your kind review, we are so pleased you enjoyed your stay.

10/10 Excellent

Miss

Stayed 1 night in Feb 2024
Response from The Queen's Hotel on 15 Feb 2024
Thank you for your review, we hope to see you again in the future.

6/10 Okay

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Queen's Hotel on 15 Feb 2024
Thank you for your review, we hope your enjoyed your time in York.

10/10 Excellent

Kai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Jan 2024
Response from ~The Queens Hotel on 2 Feb 2024
Thank you for your kind review.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, shame the hotel carpark was flooded, but they did give us a discount card for another carpark .
Stayed 1 night in Jan 2024
Response from ~The Queens Hotel on 2 Feb 2024
Thank you for your review, unfortunately the flooding is unavoidable but we are glad this did not negatively impact your stay!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and lovely!
Stayed 1 night in Jan 2024
Response from ~The Queens Hotel on 2 Feb 2024
Thank you for your review!

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to attractions.
Stayed 2 nights in Jul 2023
Response from ~The Queens Hotel on 2 Feb 2024
Thank you for your positive review, we are glad your enjoyed your time in York.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful and pleasant. Helped with taxis and where to eat when we were meeting other friends. Rooms were clean, tidy and warm once the heating was switched on. Will definitely stay at this hotel again. Lovely view of the river from the bar, most relaxing.
Stayed 2 nights in Jan 2024
Response from ~The Queens Hotel on 2 Feb 2024
Thank you for your kind review, we are very pleased your enjoyed your stay and hope to welcome you back.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ~The Queens Hotel on 2 Feb 2024
Thank you for your positive review.

8/10 Good

Beth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fine, would stay again.
Friendly welcome, efficient and helpful reception. Room clean, big velux style window so good light which is unusual for hotels in my experience. The only thing I didn’t like was the shower curtain over the bath, it was clean but a screen would be better. The extra parking charge is expensive but it’s so convenient I paid it happily.
Stayed 1 night in Jan 2024
Response from queens hotel on 13 Jan 2024
Thank you for your great feedback and lovely comments we really appreciate it, we do hope you will stay again with us.Many thanksKind regardsQueens Hotel

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean,polite staff,lovely by the river.will definitely stay again!
Stayed 2 nights in Dec 2023
Response from queens hotel on 13 Jan 2024
Thank you for your review and your lovely comments, we are so pleased you enjoyed your stay and hope to see you again.Kind regardsQueens Hotel

10/10 Excellent

Heather, Kanata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Queens hotel on 13 Jan 2024
Thank you for your great feedback, we are pleased you enjoyed your stay and hope you will stay again with us.Many thanksKind regardsQueens Hotel

10/10 Excellent

Sonia A

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Queens Hotel on 13 Jan 2024
Thank you for your great review we are pleased you enjoyed your stay and hope you will stay again.Kind regardsQueens Hotel

6/10 Okay

Julie

Travelled with partner
Bed was comfortable and room spacious
Stayed 1 night in Dec 2023
Response from queens hotel on 9 Dec 2023
Thank you for your feedback, we are pleased you enjoyed your stay and found our beds comfortable.We hope you will stay again.Many thanksKind regardsQueens hotel

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from The Queen's Hotel on 5 Dec 2023
Thank you for your review, we hope you enjoyed your stay.

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all amenities car parking available( book in advance)Pleasant and helpful staff Comfortable room Restaurant pleasant food good and not too expensive would stay there again
Stayed 2 nights in Nov 2023
Response from queens hotel on 14 Nov 2023
Thank you for your great feedback we really appreciate it, we are so pleased you enjoyed your stay with us and our food.We look forward to welcoming you back.Kind regardsQueens Hotel

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sam on 13 Nov 2023
Thank you for taking the time to review your stay with us. We hope to see you again soon.