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Reviews of Four Points by Sheraton York

3 out of 5
Four Points by Sheraton York
1650 Toronita Street, York, PA

Reviews

7.6

Good

Rating 10 - Excellent. 272 out of 807 reviews" "
Rating 8 - Good. 254 out of 807 reviews" "
Rating 6 - Okay. 148 out of 807 reviews" "
Rating 4 - Poor. 91 out of 807 reviews" "
Rating 2 - Terrible. 42 out of 807 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Gail

Travelled with partner
Liked: Staff & service
We felt safe at the property. However our room was never cleaned. We arrived on Friday and left Monday morning. The hotel bar did not open until 5 pm which we felt was a bummer. The toilet, when it was flushed, sounded like a cannon went of. Would have preferred dresser drawers as opposed to shelves.
Stayed 3 nights in May 2024

2/10 Terrible

Sarfraj, Hazlet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrible room
Stayed 2 nights in May 2024

2/10 Terrible

Julie

Stayed 1 night in May 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a funeral and the service was great
Stayed 1 night in Apr 2024
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. We look forward to welcoming you again soon. Kind Regards, Team Four points

10/10 Excellent

Lauren

Stayed 2 nights in Feb 2024
Response from Team Four points on 16 Apr 2024
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. We look forward to welcoming you again soon. Kind Regards

10/10 Excellent

Lorraine

Stayed 1 night in Mar 2024
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property.We look forward to welcoming you again soon. Kind Regards

6/10 Okay

Tetyana

Stayed 2 nights in Feb 2024
Response from Team Four Points Sheraton York on 23 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property.We look forward to welcoming you again soon.Kind Regards,Team Four Points Sheraton York

8/10 Good

Gwendylyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Tyna

Business traveller
My room was not the best
Stayed 5 nights in Feb 2024
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards

4/10 Poor

Brittany

Stayed 1 night in Feb 2024
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards

4/10 Poor

Caitlyn

Travelled with family
We had no hot water at all
Stayed 2 nights in Feb 2024
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your stay. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards

8/10 Good

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great indoor pool! Fun place to stay for a quick getaway!
Stayed 1 night in Feb 2024
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property.We look forward to welcoming you again soon.Kind Regards

4/10 Poor

Stacy, Felton

Travelled with family
Disliked: Property conditions & facilities
Gave us the wrong room and claimed they don’t even have the rooms that show online. Door to room barely shut. One elevator wouldn’t work going up. We had to get off and wait for the second one. Thin walls. Could hear people in the bathroom next to us actually using the bathroom. Toilet barely flushed. Shower barely drained. Only good part was the breakfast.
Stayed 1 night in Feb 2024
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was out of service. 😓that made me sad
Stayed 1 night in Feb 2024
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property.Regarding the swimming pool, its was not in service, due to regular service maintanence .We look forward to welcoming you again soon.Kind Regards

10/10 Excellent

Lorraine

Stayed 1 night in Feb 2024
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property.We look forward to welcoming you again soon.Kind Regards

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property.We look forward to welcoming you again soon.Kind Regards

6/10 Okay

Bridgetteu

Stayed 1 night in Feb 2024
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property.We look forward to welcoming you again soon.Kind Regards

2/10 Terrible

Jamia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly do not recommend. Staff is terrible especially the boss. Would never book here again!
Response from Team Four Points York on 29 Jan 2024
Dear Guest, Thank you for your feedback. However, please note that your bad experience with us is only because of your behavior. You are such a terribly bad person and doesn't deserve to stay in any of the Hotel. Please note that we would not be entertain your stay with us and have black listed you. Thank you.

6/10 Okay

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place overall. A little salty that I paid more than my email told me
Stayed 1 night in Jan 2024
Response from Team Four Points York on 29 Jan 2024
Thank you for your Feedback. Hope to see you again.

10/10 Excellent

Swantain

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2023
Response from Team Four Points York on 29 Jan 2024
Thank you for your Feedback. Hope to see you again.

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Four Points York on 29 Jan 2024
Thank you for your Feedback. Hope to see you again.

2/10 Terrible

cynthia

Stayed 1 night in Dec 2023
Response from Team Four Points York on 29 Jan 2024
Thank you for your Feedback. Hope to see you again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
I bought the option with breakfast included. The hotel staff tried to tell me only (2) out of the (4) of us had breakfast. They also asked me for a breakfast slip that wasn’t given to me during check-in. (1) elevator doesn’t work properly..they told me to push the numbers hard. I will never stay here again
Stayed 1 night in Dec 2023
Response from Team Four Points York on 29 Jan 2024
Thank you for your Feedback. We would look to improve the same and hope to see you again.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Team Four Points York on 29 Jan 2024
Thank you for your Feedback. Hope to see you again.

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Dec 2023
Response from Team Four Points York on 29 Jan 2024
Thank you for your Feedback. Hope to see you again.

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Four Points York on 29 Jan 2024
Thank you for your Feedback. Hope to see you again.

6/10 Okay

Carrie

Stayed 1 night in Dec 2023
Response from Team Four Points York on 29 Jan 2024
Thank you for your Feedback. Hope to see you again.

10/10 Excellent

Sylah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Team Four Points York on 29 Jan 2024
Thank you for your Feedback. Hope to see you again.

10/10 Excellent

Ciara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay with updated amenities. Breakfast could be included though in the price
Stayed 1 night in Nov 2023
Response from Team Four points on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property.We look forward to welcoming you again soon.Kind Regards

10/10 Excellent

Cathleen

Stayed 2 nights in Nov 2023
Response from Team Four Points York on 27 Nov 2023
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. We look forward to welcoming you again soon. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Nice, clean hotel. Hot water in the shower. Friendly staff. However, a very noisy ac unit. Couldn't sleep. But, they put us in a different room for the second night. Nice TV
Stayed 2 nights in Oct 2023
Response from Team Four Points York on 27 Nov 2023
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. Also would like to thank you for your raised concern, that shall be looked after. We look forward to welcoming you again soon. Kind Regards

6/10 Okay

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very expensive for the area. Outlets in the room by the beds didn’t work.
Response from Team Four Points York on 16 Oct 2023
Dear Guest, Thank you for sharing your feedback with us. We would like to thank you for your raised concern, that shall be looked after. We look forward to welcoming you again soon. Kind Regards

10/10 Excellent

Igor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value for the money.
Stayed 3 nights in Sep 2023
Response from Team Four Points York on 19 Sept 2023
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. We look forward to welcoming you again soon. Kind Regards, Team Four points

2/10 Terrible

Nashwania

Stayed 1 night in Aug 2023
Response from Team Four Points York on 13 Sept 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We will certainly address the issues pointed out by you and ensure we provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a convenient location, quiet and clean. The only thing I would change is the alarm clock which we didn't know was even there until it went off at 6am. The room next door to us went off automatically 15 min after ours but there was no one there to shut it off...
Stayed 1 night in Aug 2023
Response from Team Four Points York on 7 Aug 2023
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. Also would like to thank you for your raised concern, that shall be looked after. We look forward to welcoming you again soon. Kind Regards, Team Four points

2/10 Terrible

David

Travelled with family
The room we booked was not what we got! The Expedia representative I spoke with before the trip assured me this was what was booked. I asked her because their were five of us! She said it would be a separate living area and separate bedroom with two queen beds. We stayed for the weekend and wanted room to move about in our hotel room but that didn’t happen. Our room we got was totally cramped with five people in a room. The breakfast was not a hot breakfast there supposedly were pipes broke in the kitchen. Nothing was as expected. The hotel said they couldn’t do anything because we booked through Expedia and had to change it through them. The hotel tried to give us a king suite but we had five people. Just ridiculous and a Bummer! This was Expedia’s fault for not verifying everything with the hotel! You just have the representatives say whatever and take our money & run! The hotel blames Expedia and Expedia blames the hotel. Makes no sense.
Stayed 2 nights in Aug 2023
Response from Team Four Points York on 3 Sept 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We will certainly address the issues pointed out by you and ensure we provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards

10/10 Excellent

Tiffanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Staff were friendly. My kids loved the pool and hot tub.
Stayed 1 night in Jul 2023
Response from Team Four Points York on 7 Aug 2023
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property. We look forward to welcoming you again soon. Kind Regards, Team Four points

2/10 Terrible

adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was terrible went to front desk to pick up room key rep could not find room even though I had pre check in room smells bad and was denied breakfast cause they couldn't find it in system so I left never will come back again rude rep Lucy
Stayed 1 night in Jul 2023
Response from Martin Tayac on 22 Jul 2023
Good evening Mr. Adam, I was made aware of your situation, and I have been in contact with Expedia directly because your reservation was input as the wrong rate by expedia, which prevented us from seeing the Breakfast included.When it comes to the check-in experience, would you be able to provide some more details about how terrible your experience was, I want to make sure it is addressed with the associate that checked you in.I will be in contact with the F&B Manager to make sure that the breakfast attendant issue you experienced is also addressed.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a last minute booking as we were not happy with our original hotel. Everyone was extremely polite and helpful. Very clean in room, pool and all common areas.
Stayed 2 nights in Jul 2023
Response from Martin Tayac on 20 Jul 2023
Good afternoon Mrs. Stephanie, I am glad to hear we were able to satisfy your needs, after a poor experience elsewhere. We thrive to provide the best guest service to everyone that walks through our doors. We hope to see you again for a future stay!

10/10 Excellent

Ahmad S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service , top personalities working at the service desk thank you again hope to visit soon again Thank you Ahmad
Stayed 2 nights in Jul 2023
Response from Martin Tayac on 20 Jul 2023
Good afternoon Mr. Ahmad. I am glad you had a great experience where with us at Four Points York. We hope to see you again for a future stay! Have a great day!

10/10 Excellent

Philip, Cordova

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property has been recently renovated and is lovely, food service could have been more timely, yet in general, it’s a great place to stay
Stayed 2 nights in Jul 2023
Response from Martin on 13 Jul 2023
Thank you for your kind review of our hotel. I have passed on your comments regarding our food service timing and will be looking forward to do better next time you stay with us. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay friendly staff
Stayed 1 night in Jun 2023
Response from Martin Tayac on 27 Jun 2023
Thank you for your kind comment, we hope you enjoyed your stay with us at Four Points York, and hope to see you again for a future visit!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome help from front desk
Stayed 3 nights in Jun 2023
Response from Martin Tayac on 13 Jun 2023
Thank you for your kind words Mark, our team's goal will always be the serve and assist guests in the best way possible. Hoping to see you back in our hotel during a future visit.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Martin Tayac on 13 Jun 2023
Thank you for your positive review. The staff at the Four Points by Sheraton York appreciates it and is looking forward to see you back in our hotel during a future visit.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Martin Tayac on 13 Jun 2023
Thank you for your great review Mark. The Four Points by Sheraton York team looks forward to seeing you again for a future stay.

8/10 Good

Sherae

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Martin Tayac on 13 Jun 2023
Thank you for your kind review Sherae. The entire team of the Four Points by Sheraton York appreciates it, and will be ooking forward to seeing you again for a future visit.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Martin Tayac on 13 Jun 2023
Thank you for the great review Cassandra. THe entire team at the Four Points by Sheraton York appreciates it and will be loking forward to seeing you again for a future visit.

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillows
My only complaint was the pillows on the bed were not very supportive. They were too soft. However, that's just a personal opinion.
Stayed 2 nights in May 2023
Response from Martin Tayac on 13 Jun 2023
Thank you for your great review Anthony. I apologize for the lack of support you experienced from our in room pillows. The entire team here at the Four Points by Sheraton York will be looking forward to seeing you again in a future visit, and will try to accomodate your pillow prefrence best we can!

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Martin Tayac on 13 Jun 2023
Thank you for your great review Tim. The entire team at the Four Points by Sheraton York appreciates it and will be looking forward to seeing you again for a future visit.