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Reviews of Dean Court Hotel

3.5 out of 5
Dean Court Hotel
Duncombe Place North Yorkshire, York, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 718 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 12 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect position and literally only steps away from the Minster. Easy access to the typical York city centre ancient shopping streets. The hotel itself is comfortable and well appointed, and the staff were helpful and charming. The only negative point is the minuscule lift which barely holds two people and a suitcase. Valet parking is an additional bonus
Stayed 1 night in May 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic, right next door to York Minster. Did not like the heat in our top floor bedroom. The room was very comfortable and pleasant and air conditioning was supplied and helped a lot. However we were still very warm!
Stayed 3 nights in May 2024

8/10 Good

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was very warm and hard to sleep at night. received a window air conditioner which helped.
Stayed 3 nights in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Guest Experience on 20 May 2024
Thank you for your rating. We would love to welcome you back. :)

8/10 Good

Susan

Excellent location minutes from Minster. Clean and comfortable hotel. Dinner in hotel was good. Water pressure in bathroom basin was wesk
Stayed 3 nights in May 2024

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Inn is the absolute perfect place to stay in York. You couldnt ask for more!
Stayed 3 nights in Apr 2024
Response from Guest Experience on 7 May 2024
Thank you so much! We hope to see you again soon.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Very nice, especially for the price.
Stayed 1 night in Apr 2024
Response from Guest Experience on 7 May 2024
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Excellent

Richard

Travelled with partner
Beautifully renovated, charming hotel with a friendly staff and an ideal location.
Stayed 2 nights in Apr 2024
Response from Guest Experience on 30 Apr 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Janice, Pearland

Stayed 1 night in Apr 2024
Response from Guest Experience on 20 May 2024
Thank you for your rating. We would love to welcome you back. :)

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay staff lovely and room lovely but the only let down for me was the breakfast if you don’t eat fried food or eggs there is not much more choice! The Inn Collection hotels always used to have a fruit platter which was great but they do not do fruit at all now which is a great shame
Stayed 1 night in Apr 2024
Response from Guest Experience on 7 May 2024
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 Excellent

Elisabet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person checking us in gave us a room with a view over the Minister which was great. The person who served us breakfast didn't seem to like being there, but breakfast was good.
Stayed 1 night in Mar 2024
Response from Guest Experience on 1 Apr 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excellent

Howard, Eatontown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Experience on 26 Mar 2024
Thank you for taking the time to rate us.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position is ideal. Nice and quiet and a perfect vacation.
Stayed 2 nights in Mar 2024
Response from Guest Experience on 13 Mar 2024
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Excellent

Gunzal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right in front of the York Minster and is very central to most attractions in York.
Stayed 6 nights in Mar 2024
Response from Guest Experience on 13 Mar 2024
Thank you for sharing your experience. We hope to see you again soon.

10/10 Excellent

gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Experience on 4 Mar 2024
Thank you for your rating. See you again soon.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Experience on 4 Mar 2024
We would love to welcome you back. Thank you for your rating.

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Experience on 21 Feb 2024
Thank you for rating. We would love to welcome you back soon.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overlooking the Minster and with a very easy walk to all attractions and the railway station. Welcoming staff, warm, cosy and clean room, great breakfast - all round lovely!
Stayed 1 night in Feb 2024
Response from Guest Experience on 21 Feb 2024
Thank you so much for your recent review. It made our day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel with a nice atmosphere and very clean throughout. The room we stayed in was beautiful & spacious. Plenty of chioce to eat at breakfast and i must say very nice too. The staff are extremely nice & helpful. We also had Sunday lunch while we stayed and im so glad we did, it was delicious 😋 Can't wait to make our 4th visit here as it very central to where we need to be.
Stayed 3 nights in Feb 2024
Response from Guest Experience on 21 Feb 2024
We can't wait to welcome you back.

8/10 Good

Barrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night during the week. The staff were very friendly and met all our needs. The hotel facilities were very good given the age and history of the building. I was aware of a kitchen extractor in a void at the back of my room but it didnt disturb my sleep. The location is excellent for sight seeing york but there are no parking spaces on site. Vehicles are valet parked once you arrive and returned in about 10 minutes when requested. Hotel food was good but there are plenty of interesting restaurants within easy walking distance. Overall i was happy with my choice and would stay again!
Stayed 1 night in Feb 2024
Response from Guest Experience on 21 Feb 2024
Thank you for your feedback. We would love to welcome you back.

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a great location, with a warm and fabulous welcome (thank you Frank). The room we stayed in was large, comfortable and had everything expected. The only criticism would be the excessive parking charges. Thankfully we were aware of the and took the decision to accept, but still excessive. A great stay in a recommended property.
Stayed 2 nights in Feb 2024
Response from Guest Experience on 21 Feb 2024
Thank you for your kinds words. As you'll be aware, the parking within the walls is extremely limited and because of this, we took the decision to offer a stress-free parking solution for our guests. Please rest assured, your comments will be passed on to those relevant.

6/10 Okay

Dean

Travelled with partner
Liked: Cleanliness, staff & service
Was my 2nd time staying there in a few years but on my last visit I wasn’t happy with the bed. It was two beds pushed together however I booked a double bed online
Stayed 1 night in Feb 2024
Response from Guest Experience on 21 Feb 2024
Thank you for your feedback. We use zip and link mattresses to give us the flexibility to twin a room if preferred. We hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Experience on 21 Feb 2024
Thank you for your rating.

10/10 Excellent

Anne

Stayed 1 night in Feb 2024
Response from Guest Experience on 21 Feb 2024
We hope to see you very soon. Thank you for your rating.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying here, my room was big and spacious, nicely decorated too. Breakfast was really nice too, whilst sitting you had a great view of the Minster. Great location too for the shops, Shambles etc. Thank you
Stayed 3 nights in Feb 2024
Response from Guest Experience on 21 Feb 2024
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Excellent

Anne

Stayed 1 night in Feb 2024
Response from Guest Experience on 8 Feb 2024
Thank you for you rating. We would love to see you again soon.

10/10 Excellent

Neil

Stayed 1 night in Feb 2024
Response from Guest Experience on 8 Feb 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Jo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Welcoming hotel for single female visitor on buusiness. Very safe. Very friendly staff. Excellent location and hotel condition. Highly recommend.
Stayed 3 nights in Jan 2024
Response from Guest Experience on 8 Feb 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

John

Stayed 4 nights in Jan 2024
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. See you again soon.

10/10 Excellent

Maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient in the heart of the city. Easy walking distance to attractions and restaurants. Used the valet parking, very easy and quick - saved us a lot of effort in finding parking. Staff were great and the meals delicious.
Stayed 3 nights in Jan 2024
Response from Guest Experience on 16 Jan 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
A lovely hotel we had a very comfortable 2 night stay, staff all first class, room was well equipped with everything you would need. Location was excellent.
Stayed 2 nights in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my first choice for a trip to York!
Response from Guest Experience on 21 Feb 2024
Thank you so much! We hope to see you again soon.

8/10 Good

vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Experience on 19 Dec 2023
Thank you for your rating. We hope to welcome you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Experience on 19 Dec 2023
Thank you for your rating. We would love to welcome you back. :)

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, responsive and helpful. The facility is gorgeous, the food is great, staff are wonderful... right in front of the Minster.
Stayed 2 nights in Sep 2023
Response from Guest Experience on 19 Dec 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Sharon

Stayed 2 nights in Dec 2023
Response from Guest Experience on 19 Dec 2023
Thank you for rating. We would love to see you again.

10/10 Excellent

Lucy

Stayed 2 nights in Nov 2023
Response from Guest Experience on 8 Dec 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Experience on 6 Dec 2023
Thank you for rating. See you again soon.

10/10 Excellent

Lynda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stay once or twice a year as we love the hotel Food gòd and staff are great Fab location and easy for the shops Short walk from the station
Stayed 2 nights in Nov 2023
Response from Guest Experience on 6 Dec 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 Okay

Javier

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Guest Experience on 19 Dec 2023
Thank you for taking your time to share your rating.

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Superb service and the staff were perfect!
Stayed 1 night in Nov 2023
Response from Guest Experience on 27 Nov 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 Okay

Emma

Travelled with family
Have stayed here several times over the years snd it’s a good hotel. However, extremely expensive this time and has put me off booking again tbh!
Stayed 1 night in Nov 2023
Response from Guest Experience on 27 Nov 2023
Thank you for your feedback. It is greatly appreciated. Make sure you keep a look out for any packages we may have on. We would love to welcome you back.

10/10 Excellent

Alan Robert

Stayed 1 night in Nov 2023
Response from Guest Experience on 27 Nov 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was efficient and sooo kind. They made my stressful vacation (not their fault) better.
Stayed 3 nights in Nov 2023
Response from Guest Experience on 10 Nov 2023
Thank you for your review. I know the team would be thrilled to welcome you back to one of our Inn’s.

10/10 Excellent

Ellie

Stayed 1 night in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a sweet treat - recently refurbished, it has large rroms with ever convenience. They are restful and enjoyable and beautifully appointed Staff are similarly tops. The valet parking staff were prompt and on the ball. We highly recommend you use them rather than tromping around looking for a rare spot. The location is prime, right at the foot of York Minster. We strolled over after dinner and had a nearly private experience as no one was there at that hour. It is a gorgeous church and one of the most emotional experiences in a church. There are restaurants a plenty within an easy walk. Lots of little shops and walking the walls completed our stay. You cannot go wrong at Dean Court!
Response from Guest Experience on 31 Oct 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel just across the road from the Minster. Well appointed, comfortable, spacious room. Only (minor) complaint is that we couldn't figure out how to adjust the heat.
Stayed 1 night in Oct 2023
Response from Guest Experience on 25 Oct 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Experience on 25 Oct 2023
Thank you for your rating. See you again soon.

8/10 Good

James, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully located property. A bit dated but for the price and location an excellent value. I plan on coming back to York and would definitely stay here again.
Stayed 2 nights in Oct 2023
Response from Guest Experience on 25 Oct 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.