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"Elevator broke down. I wss on the 5th floor."

"Th"

"There were mice in the rooms. Everything in the rooms are dirty from the walls to the lamp shades, it smells like mildew, there’s mold on the ceilings. Disgusting please DO NOT BOOK HERE!!!"

"Was there for an overnight conference. Did not have time to enjoy amenities. Restaurant was not open for lunch, but there was a snack bar area to purchase snacks, frozen meals, a pre made salads and sandwiches."

"The property welcomed pets, however, I didn’t need the service. It’s good to know when I return with my Grand-dog 🤗. It was a pleasure to stay at the Reserve on my visit home. I recently relocated from Baltimore in June. Hopefully the rates will stay competitive so I can make this my place of choice to stay when I return. See you soon."

"Room was clean"

"My room was never cleaned. Asked for clean towels and new sheets and housekeeping told me to go down to the front desk. Front desk and management were no help to the matter either as they told me that I would receive what I needed, but nothing was delivered to my room. "

"This hotel was beautiful! Everything was clean, the staff were friendly and welcoming. We celebrated my husband's birthday in the area at Angie's Seafood restaurant which was about 10 minutes away and everything was PERFECT starting with the arrival at the hotel's valet parking attendant to the front desk representative, they entire time of our one night trip was AMAZING! We will definitely be returning back to Royal Sonesta and Angie's seafood restaurant. "

"Yes"