Search Hotels in Winter Park, Big Bear Lake

"Ac / heating units are old and make alot of noise. I was woken up at 430am to what sounded a fire alarm going off. Turns out it was the ac unit on the ceiling. Called down and was offered ear plugs or to change rooma at 430 AM I was able to finally fall back to sleep around 8am. Went down to show them a video of the sounds and where it was coming....i was apologized to and given 1 hour extra to check out at 12 instead of 11...talk about not being aware of how the customer feels. I can care less about the "thank you" for letting them know about the AC... Probably will avoid this hotel moving forward, as i felt like i was not taken care of."

"Stayed here about two months ago and wanted to share our experience. During the night we heard scratching and gnawing sounds coming from under the refrigerator for several hours, which made it clear there was a rodent in the room and made it very difficult to sleep. In the morning, we moved the refrigerator and found a hole in the floor along with rat droppings underneath. We documented everything and reported it to the front desk at checkout. We were given contact information for management but never received a response despite following up. The property itself has a nice concept, but this was a serious health and safety concern and the lack of response afterward was disappointing."

"Hello. the location is ideal in Big Bear. My room was neat and clean. The staff was friendly and efficient. They were professional and courteous. A couple of maintenance items that could use improvement. The hot tub was not hot. There was a smell of gas leak in the stairwell next to the front lobby. The upstairs third floor bedrooms were very hot at 85 degrees. The hallways upstairs were also very hot. We opened the windows to get some breeze to ease the heat. These appear to be all fixable items. Just need attention."

"Enjoyed our stay ! Always looking forward our stay . Staff is awesome ."

"Staff and room were excellent"

"We Love big bear frontier the best . We always book here"

"Unique lodging for big bear area. Enjoyed it."

"Very dissatisfied with the service. Description of the property was deceiving."

"AMAZING property. You receive your cabin location/code via text right before check in. The cabin was super nice and cozy. The kitchenette was nice and had utensils/cookware and a 2 burner stove. Each cabin comes with its own fire pit and firewood gets replenished everyday. You also receive a cute little smores kit to enjoy as well. Staff was SUPER helpful and were always a text/call away. Our second night I was having trouble starting our fire and Sergio stopped by and got our fire going for us. The area is just breathtaking and its a nice break from the stresses of urban living. Will definitely be coming back, was such a great experience staying here. Also the cabins are right in between Lake Arrowhead and Big Bear Lake so if you wanting to do some shopping or dining, they're not far away."