Search Hotels in Winter Park, Big Bear Lake

"Booked a room on a higher floor and because of an event they were having at the hotel. They were overbooked so we were bumped from the room we booked and put in a first floor ADA. It was a birthday getaway and it was very disappointing. we are getting married next January and we were checking out hotels for our guests. Not sure I would recommend. Stillwells was good !! "

"First off, this property is in transition from an old hotel to an updated one. We saw painting in progress. The lobby has a great vintage vibe as was the design of the microwave and fridge in our room. Our overall experience was not great though. Our room shared a wall with another and we heard them and their t v into the early morning hours. The shower was clean but took TEN minutes to get hot. Two towels and one washcloth was provided for a two night stay. The bed was a other issue and clanked when we sat down or turned over. That said, this was room15. We will hope that these negative experiences did not occur in the bungalows and other guest quarters."

"Ac / heating units are old and make alot of noise. I was woken up at 430am to what sounded a fire alarm going off. Turns out it was the ac unit on the ceiling. Called down and was offered ear plugs or to change rooma at 430 AM I was able to finally fall back to sleep around 8am. Went down to show them a video of the sounds and where it was coming....i was apologized to and given 1 hour extra to check out at 12 instead of 11...talk about not being aware of how the customer feels. I can care less about the "thank you" for letting them know about the AC... Probably will avoid this hotel moving forward, as i felt like i was not taken care of."

"Enjoyed our stay ! Always looking forward our stay . Staff is awesome ."

"Staff and room were excellent"

"We Love big bear frontier the best . We always book here"

"Unique lodging for big bear area. Enjoyed it."

"Very dissatisfied with the service. Description of the property was deceiving."

"AMAZING property. You receive your cabin location/code via text right before check in. The cabin was super nice and cozy. The kitchenette was nice and had utensils/cookware and a 2 burner stove. Each cabin comes with its own fire pit and firewood gets replenished everyday. You also receive a cute little smores kit to enjoy as well. Staff was SUPER helpful and were always a text/call away. Our second night I was having trouble starting our fire and Sergio stopped by and got our fire going for us. The area is just breathtaking and its a nice break from the stresses of urban living. Will definitely be coming back, was such a great experience staying here. Also the cabins are right in between Lake Arrowhead and Big Bear Lake so if you wanting to do some shopping or dining, they're not far away."