Our party had 8 rooms for a total of 19 people. Our room lock kept locking us out and then not locking. When we checked in, the person told us that we would have to turn the handke a certain way but not all the way because we won't be able to get in. Every day, we had an issue with the door. One day in 1 hour we had to get someone to help us 3 times. Then, in order to close the door, we had to slam it, or it would not catch, and anyone could just come in. It was a safety hazard, and we should have been given a new room immediately. I'm not told we have to juggle the lock for it to work.
None of the usb worked. I had to contact maintenance to come, and they had to unscrew the bed frame and replace everything. Service at the bars and restaurants were extremely slow. We had 1 dinner reservation for our whole group of 19, and I was given the menus (only 10) and was told to sit yourself and for me to hand out the menus. We waited over 45 mins for someone to take our drink order. The whole dinner took over 3 hours. And half of us didn't even get food.
My sister was in a different room and the room was musty and when she complained every day they told her to switch beds with the other person.
All in all, I think that the employees are lackadaisical, and this hotel does live up to the Hilton standards. For the price we paid, we expect better service! I would not stay here again.
