For me, this hotel was a major disappointment for the following reasons:
1) Advertised as a 5-star hotel in various booking platforms, but unfortunately, it does not meet 5-star standards.
2) The overall level of service is very low. The staff is friendly but highly unprofessional. The reception is mostly staffed by very young girls who likely lack experience working in a reputable hotel.
3) The entire interior design and technology of the hotel are very old and do not function properly. The furniture in the room is worn out and dirty.
4) There are no mattress covers in the hotel to make the bed softer and more comfortable.
5) I stayed in a duplex suite (with pool access). In this room, the curtains can be moved by a button, but unfortunately, it did not work. To use the curtains, they had to be disconnected from the motor.
6) For the first three days, there was no internet in my room. I reported it immediately, but unfortunately, it could not be fixed in the first two days. Every day, some men came to deal with the issue, and on the third day, they managed to get the wifi network working. The internet connection throughout the hotel is very poor, highly unstable, and has low speed (up to 9 Mbps).
7) The bathroom drainage primarily emitted a very bad odor at night.
8) The pool water in rooms with pool access was slightly dirty. Chlorine was manually thrown into the pool in the evening – it does not leave a reliable impression.
9) Service in the restaurant during breakfast wa