Westfield Trip

Maria checked us in. She was marvellous throughout our stay…very helpful without being pushy.

The room wasn't the cleanest, it was good enough but not the Marriott's quality. One of the days, the ac was bringing in the worst garlic smell. The bathtub had some leftover cleaning detergent which we weren't able to use...

Cons Bad plumbing, shower drained slow, shower water control faucet was stripped and hard to control the temperature of the water, water stopped (completely) multiple times during showers. Shower curtain sticking to you as you bathe because it was so small. No electrical outlets near the bed or close to a table or chair. Beds weren't exactly comfortable, hard and springs in mattress were unforgiving, bathroom was extremely small, toilet, sink, and shower super close together, no room to move or dry yourself in the bathroom due to everything being so close together, and the inability to use the toilet comfortably. Stayed on the 12th floor, elevators were really slow and hard to catch at times. Pros Room was clean (linens, towels, and floors, etc.), A/C worked fine, it's a fantastic location close to most everything of interest, and the staff was friendly and courteous.

The hotel was very clean but several items in the room and throughout the hotel needed repair and maintenance. There were lots of dings and chips out of doors, baseboards, furniture etc. there was a lot of peeling wallpaper. Not a big deal if those things don’t bother you, and the cleanliness makes up for much of it. We didn’t receive the friendly support from staff that others mention. Not that anyone was rude, but we didn’t feel anyone went out of their way to be helpful. For instance, they didn’t offer to help with luggage on our way out at all. Stood next to me and watched me struggle with the suitcase. I also requested a high floor room and they gave us a room at the back of the hotel with no view at all. They charge a large fee for the exercise room but didn’t even tell us where it was. Overall the cleanliness and daily housekeeping balanced out these small things. We wouldn’t book this hotel again though.

The hotel / view / staff were all amazing. Would stay here again and highly recommend.