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"I have a broken back everyone was very helpful as they could be the staff was so kind and helpful. My father inlaw has dementia and can be quite the pain, with questions and questions and I really appreciated the help and kindness they showed him. Thank you All "

"My stay was very short, and i didnt experience many of the available amenities. But the staff was very friendly and helpful and the room service was great."

"From the hotel check in to the Oyster Bar, staff here has always been very welcoming and helpful. "

"Staff was friendly, hotel was clean and casino was great!"

"Rooms are nice and big and clean Front desk was wonderful 👍"

"Overbooked double queen rooms, then didn't offer anything to compensate for their mistake. Manager was rude and condescending when asked how we could make our situation work. He offered no solutions, other than to make my 17 year old athlete to sleep on the floor. Housekeeping didn't refill items requested, and when asked for those items waa told Housekeeping waa busy and i would need to get the items from the front desk. All amenities were under construction and had to walk to another casino to use their amenities yet waa charged a substantial "resort". Would NEVER stay at this hotel again!"

"NO ME GUSTO ESTE HOTEL , POR MENTIROSOS , YO RESERVE UN CUARTO CON VISTA A EL LAGO ,Y ELLOS ME DIERON CON VISTA A UN CASINO HARRAH'S Y FUI A RECLAMAR AL MOSTRADOR Y ME DICE QUE LAS AVITACIONES YA ESTABAN TODAS OCUPADAS, EN TOSES DE QUE SIRVE RESERVAR CON 3 O 4 MESES ANTES Y PAGAR EXTRA 💰 DINERO POR UNA VISTA AL LAGO SI A EL HOTEL NO LE IMPORTAN SUS HUÉSPEDES, LA RECEPCIÓNISTA ME CAMBIO DEL PISO 9 AL 16 Y A HORA MEDIO CON VISTA AL BOSQUE ,ESTO FUE PARA MI UNA BURLA POR PARTE DEL PERSONALY DEL GERENTE , SOLO ME ROBARON EL DINERO QUE PAGUE DEMAS POR LA VISTA AL LAGO , ( RATEROS) TAMBIEN LA LIMPIEZA NO ES MUY BUENA Y EL JACUZZI ESTABA CERRADO Y A ESO LE LLAMAN HOTEL DE 4 ESRRELLAS, LA VERDAD NO LO RECOMIENDO POR NADA DEL MUNDO YA QUE UNO VA A PASAR UNOS DIAS PARA DESCANSAR Y NO PARA HACER CORAJES, CREO QUE APRENDI MI LECCIÓN EN JAMAS VOLVER A RESERVAR EN ESTE HOTEL DE LAKE TAHOE LLAMADO BALLY'S RESORT BASURA DE LUGAR .. (TENGO CON MIGO LAS 2 FOTOGRAFÍAS DE CADA CUARTO) "

"Everyone was very nice and things were clean, but it was under construction. So we still had so pay a “resort fee” but didn’t have access to a fitness center, there was no housekeeping, and no tv. "

"I do not recommend. Buffet was expensive and food wasn’t worth the price. Noticed a lot of other people leaving plates partially eaten and left to be taken. We had 2 rooms across the hall from each other and 3 people decided at 4 am that our doors were a good place to have a fight among each other banging on our doors and cursing and screaming. Called the front desk and they sent two security officers up and it quieted down until they left and they piped back up again. Then two left and emts showed up to access one of the three that was sitting against the door. Lasted over 2 hours. My kids were scared and we were wide awake after that. The room was extremely dusty. Visible particles in the air and on all surfaces. For a weekend we planned 2 months ago for our family. It was not relaxing or enjoyable. Staff wasn’t helpful with the situation either. Talked to manager and “there wasn’t much he could do”. As a family that doesn’t get away often and hoped for a good weekend together and experience the GSR and Reno…. It wasn’t worth it at all. "