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Pleasant stay, very secure grounds (which include private residences and a golf links). Good menu and service, good facilities. Although situated far from a major road, the road noise was profound when one opened the sliding door for fresh air - a constant traffic roar throughout the night.
Check in was very unprofessional. She blamed us that the expedia reservation did not reach them and we can not check in. I did show her our confirmation and the hotel has to fix the problem. After a while she was willing to call the director and the situation was handled. Staff needs training how ...
I have book two nights to stay at Conrad Pezula during my trip through the Garden Route. It is a nice and great place including the room, facilities, spa, great view and sights. However, the only issue is with the services provided by the hotel's team. I have experienced a delay in check-in for nearly ...
We only spent one night at the hotel as we were passing through Hermanus. The owners were keen golfers and there was a lot of golfing memorabilia around the hotel. The accommodation was comfortable and the breakfast was good.
What a lovely experience we had. So picturesque and with staff who could not be more informative and welcoming. We had a great time with great food, room and service.
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