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What a lovely experience we had. So picturesque and with staff who could not be more informative and welcoming. We had a great time with great food, room and service.
Good experience apart from dealings with Reception and room condition. Room first. There were no bath towels and one floor lamp had no bulb ('elf and safety issue in the UK). Reception. They did not do what they said they were going to do. Re. the towels, I telephoned twice and visited Reception ...
Check in was very unprofessional. She blamed us that the expedia reservation did not reach them and we can not check in. I did show her our confirmation and the hotel has to fix the problem. After a while she was willing to call the director and the situation was handled. Staff needs training how ...
We only spent one night at the hotel as we were passing through Hermanus. The owners were keen golfers and there was a lot of golfing memorabilia around the hotel. The accommodation was comfortable and the breakfast was good.
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