Search Hotels Near West End Center, Lubbock

"Check in was great, this was our 2nd stay and the front desk receptionist had been great both times. I believe her name was Jessica. Only complaints are the bedroom closet door was missing a knob and kind of hard to open. there was only 1 fork with the dishes they have in the room and there were no big bowls and just small ones. Breakfast was good, hotel was clean. Other than the small easy fixes we love this hotel when we’re in Lubbock. "

"The bathroom was not clean. There were very clear dirt marks on the shower walls as well as many pieces of hair all over the bathroom. The carpets need to be shampooed because the halls smell horrible. The outside of the building needs a good power wash as there is bird waste everywhere near the main entrance. The breakfast choices were not good either"

"Desk staff/manger very rude the room was not up to par when explaining the reason why we were departing early the response back from the manager was didyou call the front desk to address the issue. Which we were in the midsle of getting ready and did not have time to sit around dor thinga to get fixed. The manager did not offer to put us in another room. The out come was a charge for early departure and if we wanted to make a complaint to go ahead and for us to leave "

"Very pleased with accommodations "

"Great stay. Nice and comfortable room. Lots of breakfast options. Will definitely stay here again!"

"When I arrived, it took me four times up and down the elevator to get into a room because the door lock was broke then one of the reasons I had booked this hotel over another choice was the hot tub and the hot tub jets were not working, and it was barely lukewarm the towels for the pool where the size of a hand towel and then customer service upfront wanted to complain about everybody dripping from the pool to the elevators."

"Everything was worth the trip there, we’ve stayed there twice, and liked it each time"

"The hotel was dated and not in a good way. None of the ice machines worked. The pool was closed based on online reviews it been closed for several months. This hotel needs to be renovated and better maintained. "

"Love"