Search Hotels Near Water Rampage, Lubbock

"⸻ We booked this hotel specifically for the George Strait concert and paid nearly $1,000 for the room, fully expecting a basic level of service. Check-in is listed as 3:00 PM. We arrived at 4:30 PM and were told our room still wasn’t ready. We didn’t get access until almost 5:45 PM—nearly three hours past check-in. Because of this, we missed half of the concert we traveled for. Let’s be clear: this wasn’t a surprise event. You knew the town would be busy, you charged premium rates because of it, and yet failed to have rooms ready on time or communicate delays. That’s poor planning and even worse execution. A $25 credit from Expedia is frankly insulting given what we paid and what we missed. If you’re going to charge these kinds of rates, you need to deliver. This experience fell well below expectations, and I expect a more reasonable resolution than what’s been offered so far"

"Price gouged for the George Strait concert unfortunately. Room needed to be vacuumed, towels were dingy and brown with possible blood stains, hair on bed sheets. Carpet was stained with what looked like spray paint. Holes in the wall. Furniture in room was in rough shape. Ice machine in the hallway was beeping incessantly—I ended up walking into the hallway at 1:00am to unplug the ice machine to get it to stop beeping."

"There were no pots, pans, plates, or utensils for cooking and eating. There was no couch or recliner for additional seating. The mattress seemed old and made noise when changing positions in bed. Other items seemed adequate. My stay was one night and did not cook or spend much time in the room. If my stay had been longer these deficiencies would have been more unpleasant."

"Very clean. Staff was friendly and helpful. Safe location. Close to lots of restaurants."

"Everything was great!! Great staff, easy checkin. "

"The front desk staff was friendly and prompt. Our bed had a blood stain, pills in the corner or the room, and hair in the shower. The entire hotel smells musty."

"Sorry to say but the room was an old room. It was maintained and my next trip there I will ask for a room has been renovated or a lot better than the one we stayed in."

"Horrible! Had to cancel morning of due the death of my father no call back, no mercy, collected their $$$ no matter what!!! Heartless and all about the money!"

"Combination of Expedia not allowing me to change an error in initial reservation, to when checking in being told we no longer had a reservation, along with being charged for the one night booked in error to having to pay double for the ONE night we needed the reservation for. Long story, changed 3x for a room for ONE night. Felt as is we were flat out lied to when checking in saying there were no more rooms available because we didn’t check in on the night I booked in error therefore our “2nd night” was automatically cancelled. But then, oh wait, “we actually do have some rooms. Which floor would you prefer?” at an additional nights rate. I would LOVE to speak to a manager at Expedia about this experience!! This problem would never have come about if Expedia would have cancelled the night I booked in error and kept the following night which was correct."