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"The pictures that are posted of the rooms are not what you get. We thought we booked a king with partial ocean view but was told it was just a king room. The window that it did have in it looked onto some other rooms balcony but you’re looking at a wall. We were shown other rooms to pay more to get an ocean view but you can barely see the ocean in all the rooms they showed us. The people in front of us checking in were complaining about their room and right before we told them we were not staying there the customer that were checking in after us were also complaining about their room. Very misleading website pictures. I am always very thorough about researching before we book a room. This is the first time I’ve been cheated. The outside of the building were the pool is poorly maintained and they did nothing with the seaweed which smelled awful. We were told you get used to the smell, I don’t know how they got a 8.4 rating. This hotel needs to be in the 6 ratings. "

"I am writing to express my concern about the behavior of the night shift staff member. Unfortunately, the interaction was marked by rude and disrespectful conduct, which is not acceptable in a customer service environment. (For reference: night shift staff member, male with blonde hair.) I expect this matter to be taken seriously and addressed appropriatel"

"Nice"

"Clean room, staff is super sweet, coffee was pretty good"

"We had a corner ocean view room. View was fantastic. Juliet balcony. Room was clean and nice but not resort style. Bed and pillows were very comfortable. Location is excellent. Was charged parking even though I showed them at check-in that it was included. Finally got my refund 6 days later. Overall it was a pleasant stay and we would stay here again. With the location and view, I don’t think there’s a better hotel to stay at in Deerfield."

"We were visiting the area from Winter Garden and so glad we chose this resort because that’s exactly what it felt like, a resort. Very clean and comfortable and what a GREAT location. We had never been before but this hotel and area made it certain that we will be returning soon and staying here again. The beach out back is so nice and clean, very well kept and beautiful. Highly recommend staying here. "

"We paid $1200 and could not use the balcony. We had workers outside the balcony cleaning and doing construction with yellow tape - we were unable to go outside. The noise was so bad we couldn’t sleep. We were told there was no other rooms and yet someone else had only booked that night and got the 6th floor - we won’t be back."

"Room was clean. Breakfast was good. Staff was nice."

"The staff was very nice and helpful. Hotel location was in a great spot. Lots of restaurants and shops nearby. Will definitely revisit."