Bonjour Kia Ora M. Steve,Thank you so much for your kind words and for choosing to stay with us at our Sofitel in Wellington. We're thrilled to hear that you found our hotel to be a standout among New Zealand's 5-star offerings.It's fantastic to know that you enjoyed our comfortable beds, exceptional staff, and delicious breakfast offerings. We take great pride in providing a memorable experience for all our guests, and it's rewarding to hear that our efforts are appreciated.We're also pleased to hear that our hotel attracts corporate guests, as it speaks to the quality and professionalism of our services and accommodations.We look forward to welcoming you back on your next visit, and we'll ensure your stay is just as enjoyable as this one. If there's anything specific you'd like us to arrange for your next stay, please don't hesitate to let us know. Thank you again for your kind words, and we can't wait to have you back with us at Sofitel Wellington.Warm regards,Anagha TharejaGuest Experience Manager,Sofitel Wellington

Thank you for sharing your feedback about your recent stay at Sofitel Wellington. We are thrilled to hear that your experience was fantastic. Our team strives to create memorable experiences, and we are delighted that we were able to exceed your expectations.If there are any specific aspects of your stay that stood out to you or if there is anything you believe we could enhance further, please feel free to let us know. Your input is invaluable as we continuously strive to provide exceptional service.We appreciate your choosing Sofitel Wellington, and we look forward to the pleasure of welcoming you back for another fantastic stay.Warm regards,Toni PartridgeAssistant Guest Experience ManagerSofitel Wellington

Thank you for taking the time to share your feedback on your recent stay at Sofitel Wellington. We are delighted to hear that you found our staff to be friendly and helpful.Our team takes great pride in providing exceptional service, and it's rewarding to know that our efforts have made a positive impact on your experience. If there are specific team members who stood out to you, we would love to recognize them for their contributions.Your kind words serve as motivation for us to maintain and enhance the level of service we provide. We look forward to the pleasure of welcoming you back for another enjoyable stay.Warm regards,Assistant Guest Experience ManagerSofitel Wellington

Thank you for sharing your feedback with us. We appreciate your input, and I apologize for any inconvenience caused by the lack of drawers in your room. Your comments are valuable to us as we continually strive to enhance our guests' experience.We understand that storage space is essential for our guests, and we will certainly take your suggestion into consideration for future improvements. If there's anything else you would like to address or if you have additional feedback, please feel free to reach out.We hope to have the opportunity to welcome you back and provide an even more comfortable stay in the future.Warm regards,Toni PartridgeAssistant Guest Experience Manager

Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced with parking during your stay. We understand the frustration, especially with the perceived high cost of the convenient options.While we regret that we can't alter the available parking options, we want to assure you that we take your feedback seriously. We will, however, explore opportunities to communicate parking alternatives that may be more cost-effective for our guests.If you have any further suggestions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your understanding and hope to welcome you back for an improved experience in the future.Warm regards,Toni PartridgeAssistant Guest Experience ManagerSofitel Wellington

Thank you for sharing your positive experience with us. We're thrilled to hear that you had an excellent one-night stay, enjoyed great service, and found the room to be of high quality in our upscale hotel.We appreciate your recommendation and are delighted to have had the opportunity to provide you with a valuable and enjoyable stay. If there's anything specific you loved about your visit or any preferences you have for your future stays, please feel free to let us know.We look forward to the pleasure of welcoming you back for another outstanding experience at Sofitel Wellington.Warm regards,Toni PartridgeAssistant Guest Experience ManagerSofitel Wellington

Bonjour Kia Ora, M. JaneWe're thrilled to hear that you found the room you stayed in lovely! Your positive feedback is greatly appreciated. We strive to provide our guests with comfortable and enjoyable accommodations, and it's wonderful to know that we met your expectations.If you have any specific aspects of the room that you particularly enjoyed or if there's anything else you'd like to share about your experience, please feel free to let us know. We're here to ensure your stay is exceptional, and we hope to welcome you back in the future for another delightful experience. Thank you for choosing Sofitel Wellington!Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

Bonjour Kia Ora, M. TimThank you for your positive feedback about your stay with us, and we appreciate your honesty in sharing a minor concern. We're delighted to hear that you found our hotel to be nice and enjoyed our great location.We apologize for any inconvenience you experienced with the hot water. We take your feedback seriously, and we'll certainly investigate this issue to ensure our guests have a comfortable and seamless experience during their stay. Your comfort is important to us and we're pleased to let you know that the hot water unit issue has been addressed and fixed. Your feedback was instrumental in helping us identify and resolve this matter.We appreciate your patience and the opportunity to improve our services. We look forward to the chance to provide you with a flawless experience during your next visit. Please don't hesitate to reach out if you have any further questions or require assistance with anything else. Thank you for your valuable feedback, and we can't wait to welcome you back to our hotel.Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

Bonjour Kia Ora, M. Joseph,Thank you so much for sharing your feedback with us! We are thrilled to hear that you had a fantastic stay at our hotel. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We genuinely appreciate your kind words and your decision to choose our hotel for your stay. If you have any specific highlights or experiences from your stay that you'd like to share or any suggestions for how we can make your future visits even better, please feel free to let us know.Once again, thank you for your positive feedback, and we can't wait to welcome you back for another fantastic stay in the future.Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

Bonjour Kia Ora, M. Claire,Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your comments as they help us identify areas where we can improve our service and enhance the guest experience.We are delighted to hear that you had a great stay and found your hotel room to be really nice, quiet, and well set out. Providing a comfortable and peaceful environment for our guests is a top priority, and we are pleased that we succeeded in this aspect.However, we are sorry to learn about your concerns regarding our restaurant. We take your feedback seriously, and I assure you that your comments have been shared with our restaurant management team. We will work diligently to address the issues you mentioned, including improving cleanliness and service quality to ensure a better dining experience for our guests.We greatly appreciate your willingness to stay with us again despite the restaurant's concerns. We value your loyalty, and your feedback will help us make the necessary improvements.If there are any other comments or suggestions you'd like to share, please do not hesitate to reach out to us. We look forward to the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Once again, thank you for choosing our hotel, and we appreciate your understanding as we work to enhance our services.Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

Bonjour Kia Ora, M. BaronessThank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your comments as they help us identify areas where we can improve our service and provide a better experience for our guests.I'm pleased to hear that you found our staff to be good. Their dedication to providing excellent service is something we take great pride in. However, I want to extend my sincerest apologies for the inconvenience you experienced with your room not being made up and breakfast items still in the room upon your return. This is not the level of service we aim to provide, and we understand how frustrating this must have been for you. Rest assured that your feedback has been shared with our housekeeping team, and we will take the necessary steps to ensure this issue is addressed and does not happen in the future. We strive to offer a seamless and comfortable experience for our guests, and we fell short of that during your stay.We hope that you will consider giving us another opportunity to provide you with a more enjoyable and trouble-free stay. If there are any other comments or suggestions you'd like to share, please do not hesitate to reach out to us.Once again, thank you for choosing our hotel, and we appreciate your understanding as we work to improve our services.Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington

Bonjour Kia Ora, M. JanetteThank you for sharing your feedback with us regarding your recent stay. We're pleased to hear that you had an overall positive experience with us and that you found our staff and room to be excellent.However, we sincerely apologize for the disappointing dessert experience you had during your visit to our hotel. We understand that dessert is an essential part of the dining experience, and it's unfortunate that it did not meet your expectations. We appreciate your feedback, and we will review our dessert offerings and preparation methods to ensure a better experience for our guests in the future.Your satisfaction is our priority, and we value your input in helping us improve our services. If you decide to visit us again, please don't hesitate to share any specific preferences or requests you may have, and we'll do our best to make your stay even more enjoyable.Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington