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"I couldn’t not give a higher compliment for the staff other than to say that they were beyond excellent. The front desk and dining area were consistently staffed with beyond excellent works on every rotation. Very helpful, very plesant. The view from our room was beautiful. Great view of St John River and a beautiful fountain to boot."

"I NEVER right reviews but this is more than worthy. We were attending a wedding and stayed 2 nights. My family stayed in 2 rooms, 240 & 238. Both rooms had roaches! I was actually able to get a picture in room 238. My teenage kids in room 240 saw roaches in the bathroom but did not get pictures. We weren't in the rooms until late night, so i did not catch it until the last night around midnight. I did show the manager on duty the next morning the picture of roaches. I was told to contact Hotels.com. We were given a total of $50 credit from the hotel! Ridiculous! Hotels.com decided to match that, totaling $100 on a $600 expense! I spoke to the Corporate Hotels.com and they were not accommodating. They wanted to give me points, which I refused because we don't travel often and this was a special occasion. They gave me 2 options, take the points or refuse and close the case. Wow! I tried calling the manager at the hotel as well, I was always told to call at a certain time. Although, every time I called it just so happen that I missed her or she was not there. Supposedly she is the sole mage of the establishment. So when I asked to speak with someone higher up, no one is available. Very convenient for them! I'm writing this review a couple weeks later because I was hoping for a better outcome prior to me writing a review. I was told by a Hotels.com agent that roaches in the room aren't that big of a deal to escalate for a refund more than $50!"

"The staff were very nice. There was no restaurant although they did advertise one. The toilet was very wobbly. We reported it and were told they would put it on the list but they couldn't fix it now because the room would have to be closed for 5 days. The shower was VERY hard to turn on. My wife couldn't turn it on and I thought I was going to end up ripping it out of the wall. The tub stopper would not work. It stayed closed when the shower was running so the tub was filling with water when we didn't want it to. Very disappointed."

"All was good"

"My main complaint is the smell of stale cigarettes that was overwhelmingly strong on n my room. "

"We didn’t get the room that we booked. After talking to the lady at the desk about it, she told us she doesn’t even know wich room has what and that she will get back to us, she never did!!! Every time you ask her something, she didn’t know! The cleaning group you can say did clean the room but that carpet was nasty, the smell in the room was awful and lets not talk about the breakfast! It was not good at all and the coffee was awful, tasted like water. I can not recommend you staying there, I’m sorry "