All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
White House is an older property centrally located in Watford only a few minutes from Sainsbury's and the shopping area. Parking at the rear of the property is convenient.
While the decor is older, the rooms are comfortable and clean. What makes this property special is the friendliness of the staff. Every member we encountered was friendly and polite. After a long haul flight, it filled the bill. Clean beds, hot shower and a place to launch our travels.
Tanya
Stayed 1 night in May 2024
Response from Casandra on 28 May 2024
Dear Tanya, Thank you so much for your review. I am pleased to hear that you had a very nice stay with us. We hope to be welcoming you back soon. Kind regards,
Very friendly staff, as demonstrated by the number of guests who appear to stay regularly and know the staff well.
Julian
Stayed 1 night in May 2024
Response from Casandra on 25 May 2024
Dear Julian, Thanks for your feedback and positive comments. We are happy that you enjoyed your stay with us and we hope to see you again soon. Kind regards,
Good hotel but not in the best of areas,Heavy traffic on local roads
Henry
Stayed 1 night in May 2024
Response from Casandra on 24 May 2024
Dear Henry, Thank you very much for your review. I am pleased to hear that you enjoyed your stay with us. We hope to be welcoming you back soon. Kind regards,
Dear, Guest. Thank you for taking time for online review. We glade you enjoy your stay. We hope you will come back and see us again soon.
10/10 Excellent
Lorraine
28 Apr 2024
Disliked: Staff & service
Lorraine
Stayed 1 night in Apr 2024
Response from Pranali on 29 Apr 2024
Dear Guest, thank you for your feedback and for giving us 5/5. I am pleased that you enjoyed your stay and we hope to welcome you back again. Best regards, Pranali
6/10 Okay
Emma
26 Apr 2024
Emma
Stayed 1 night in Apr 2024
Response from Casandra on 16 May 2024
Dear Emma, Thank you for reviewing your recent stay at our property. We hope to be welcoming you back again. Kind regards,
Early check in that helped so much. Room price was a little expensive, probably due to Football/ London Marathon. Would stay again
paul
Stayed 1 night in Apr 2024
Response from Casandra on 22 Apr 2024
Dear Paul,Thank you very much for your review. I am pleased to hear that you enjoyed your stay with us. We hope to be welcoming you back soon. Kind regards,
6/10 Okay
Allah
14 Apr 2024
I asked king bed. There were 2 single beds joined up
It very uncomfortable to sleep in the middle
I was told it zip mattress not sure what they were saying
Allah
Stayed 1 night in Apr 2024
Response from Casandra on 14 Apr 2024
Dear Allah, thank you for taking the time to review your recent stay. I am sorry that we did not meet your expectation in some of the areas of your stay. We will look into this to see if any improvements can be made. I hope you will consider staying with us again. Best regards,
Dear Guest, thank you for your feedback and for giving us 5/5. I am pleased that you enjoyed your stay and we hope to welcome you back again. Best regards, Pranali
Dear Guest, thank you for your feedback and for giving us 5/5. I am pleased that you enjoyed your stay and we hope to welcome you back again. Best regards, Pranali
Dear Guest, thank you for your feedback and for giving us 5/5. I am pleased that you enjoyed your stay and we hope to welcome you back again. Best regards, Pranali
6/10 Okay
Teresa
19 Mar 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Free parking is a bonus, staff are very friendly and helpful.
The bathroom needed a thorough clean!
Have stayed twice now and each time I've been told to dial 0 for reception on the phone in my room but never had a phone both times staying in different rooms.
Teresa
Stayed 2 nights in Mar 2024
Response from Casandra on 20 Mar 2024
Dear Teresa, Thanks for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards,
10/10 Excellent
Charles
18 Mar 2024
Liked: Property conditions & facilities
Lovely staff
Charles
Stayed 1 night in Mar 2024
Response from Casandra on 19 Mar 2024
Dear Charles, Thanks for your 5 out of 5 review and positive comments on the staff. We are happy that you enjoyed your stay with us and we hope to see you again soon. Kind regards,
Dear Stency, Thank you for reviewing your recent stay at our property. We hope to welcome you back again. Kind regards,
8/10 Good
Ben
Business traveller
17 Mar 2024
Liked: Cleanliness, staff & service, amenities
It was clean and the bed was comfy. However the shower was either scolding hot or freezing cold and the hotel is in need of modernisation.
Ben
Stayed 1 night in Mar 2024
Response from Casandra on 19 Mar 2024
Dear Ben, Thanks for your review. We are happy that you enjoyed your stay with us. We have taken notes about the shower and we will see if any improvements can be made. I hope you will consider staying with us again. Best regards,
Dear Lisa, Thank you so much for your review. I am pleased to hear that you had a very nice stay with us. We hope to be welcoming you back soon. Kind regards,
8/10 Good
Abbi
9 Mar 2024
Abbi
Stayed 1 night in Mar 2024
Response from Casandra on 30 Mar 2024
Dear Abbi, Thanks for your review. We hope you will come back and see us again soon. Kind regards,
Overall the. service and accommodation met my needs .
And cost of all this was very favourable too .
Margaret
Stayed 1 night in Feb 2024
Response from Casandra on 6 Mar 2024
Dear Margaret, Thank you for the excellent online review. We hope to be welcoming you back soon. Kind regards,
4/10 Poor
Ieva
3 Mar 2024
Liked: Staff & service
Noise in the building (weird humming/drilling all night), noisy radiators and poor soundproofing didn’t result in a good night’s sleep
Ieva
Stayed 1 night in Mar 2024
Response from Casandra on 6 Mar 2024
Dear Ieva, thank you for taking the time to review your recent stay. I am sorry that we did not meet your expectation, we will look into this to see if any improvements can be made. I hope you will consider staying with us again. Best regards,
Lovely house, nice and clean, the room has enough space, the room is clean too, I loved the bathroom, the shower I loved, because there is a hand shower, you can choose how you want to use it. Only one negative, about the bed. I requested a king-size bed, but there was tho single together.
The staff was always kind and helpful.
Ilona
Stayed 2 nights in Feb 2024
Response from Casandra on 6 Mar 2024
Dear IIona, Thank you for taking the time to review your stay. We are pleased that you find the staff friendly and the rooms nice and spacious. We hope to be welcoming you back soon. Kind regards,
Pleasant enough friendly staff but mattress seemed a bit tired and bathroom a bit dated
Verified traveller
Stayed 2 nights in Feb 2024
Response from Casandra on 19 Feb 2024
Dear guest, Thank you so much for your review. I am pleased that you found our location ideal for your trip. We hope to be welcoming you back soon. Kind regards,
10/10 Excellent
W
16 Feb 2024
W
Stayed 1 night in Feb 2024
Response from Casandra on 18 Feb 2024
Dear guest, thank you for your excellent review. We hope to be welcoming you back soon. Kind regards,
We stay here on every occasion we visit Watford, perfect for town.
Geoffrey
Stayed 1 night in Feb 2024
Response from Pranali on 12 Feb 2024
Dear guest, Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. I am pleased that you found our location was ideal for your trip. We hope to be welcoming back soon. Kind regards, Pranali
Exceeded my expectations. Should be a 3-star at a minimum and I would even give it a 4-star rating.
Tyrone
Stayed 4 nights in Feb 2024
Response from Casandra on 10 Feb 2024
Dear Tyrone. Thanks for taking time to review your stay with us and the excellent rating. We hope to see you again soon. Kind regards,
8/10 Good
Yana
9 Feb 2024
Yana
Stayed 1 night in Feb 2024
Response from Casandra on 21 Mar 2024
Dear Yana, Thank you for reviewing your recent stay at our property. We hope to welcome you back again. Kind regards,
10/10 Excellent
Syed
6 Feb 2024
Syed
Stayed 1 night in Feb 2024
Response from Casandra on 21 Mar 2024
Dear Syed. Thanks for taking time to review your stay with us and the excellent rating. We hope to see you again soon. Kind regards,
6/10 Okay
Rosemary
Travelled with group
2 Feb 2024
Liked: Staff & service
Disliked: Amenities
The accommodations are very basic, but clean. My shower was not easy to use. No working fan in the loo. The parking situation isn't idea.
However, the staff were amazing. Absolutely could not have been better!
Rosemary
Stayed 2 nights in Jan 2024
Response from Casandra on 3 Feb 2024
Dear Rosemary, Thank you for taking the time to review your stay. We are pleased that you find the staff friendly. I hope that you will consider staying with us again. Kind regards,
10/10 Excellent
David
28 Jan 2024
David
Stayed 1 night in Jan 2024
Response from Tarun on 29 Jan 2024
Dear David, Thank you for your feedback and for giving us 10/10. I am pleased that you enjoyed your stay and we hope to welcome you back again
I just liked the room were very clean nice and tidy definitely will come again
Denzle
Stayed 1 night in Jan 2024
Response from Casandra on 28 Jan 2024
Dear Denzle, Thanks for giving us excellent review. We look forward to seeing you again. Kind regards,
6/10 Okay
Mohammed Waqar
24 Jan 2024
Mohammed Waqar
Stayed 1 night in Jan 2024
Response from Casandra on 25 Jan 2024
Dear Mohammed, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards,
Good room size. Clean. Practical.
Thin walls, could hear people walking or even on phone. The bed was changed and the bed side tables were no longer at the side of the bed, more a corner table not reachable from bed.
Ammar
Stayed 1 night in Jan 2024
Response from Tarun on 23 Jan 2024
Dear Guest, Thanks for taking the time to write a review. I am sorry that we did not meet your expectations in some other areas of your stay. We appreciate your feedback and we will use your comments to improve service.
Dear, Darren. Thank you for taking time for online review. We are pleased you find good as always. We hope to be welcoming back soon.
8/10 Good
Simon
17 Jan 2024
Simon
Stayed 1 night in Jan 2024
Response from Casandra on 18 Jan 2024
Dear Simon, Thank you so much for taking the time to review your stay. Looking forward to welcoming you again.
10/10 Excellent
John
16 Jan 2024
John
Stayed 1 night in Jan 2024
Response from Tarun on 7 Feb 2024
Dear, John. Thank you for taking time for online review and giving excellent rating. We hope to welcome back again soon.
6/10 Okay
Terence
Business traveller
14 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Needs updating
Reception was very new and clean, the breakfast was excellent and freshly prepared.
The rest of the hotel was dated and needed a update, the bed was extremely uncomfortable.
Terence
Stayed 1 night in Jan 2024
Response from Tarun on 16 Jan 2024
Dear, Terence. Thank you for taking time for online review. We pleased you enjoy breakfast and sorry for did not meet your expectation of some area. Hope you welcoming back again.
8/10 Good
Julie
14 Jan 2024
Liked: Staff & service
Overnight stay
Location brilliant,rooms ok bathroom needs updating
Julie
Stayed 1 night in Jan 2024
Response from Tarun on 16 Jan 2024
Dear, Julie. Thank you for taking time for online review. We pleased you like location and overnight stay. We assured to address about bathroom for updating. We looking at forward to welcoming you again.
Room too hot, had to have windows open the whole time, so no sleep due to noise from road. Room very dated, mold on net curtains plus hole in them, stains on carpet, appliance checks 6 months out of date.
Howver, desk staff were very helpful, reception & bar area was modern & clean. Stayed in a few Best Western Hotels up & down the country this is definitely at the bottom of the list. The only good thing was the location.
Sarah
Stayed 2 nights in Jan 2024
Response from Massimo on 12 Jan 2024
Dear Sarah,Thanks for your review. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Rest assured I have addressed the issues you have mentioned to the relevant teams. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards,
I arrived late and the night staff was fantastic. Really welcoming and helpful
Ross
Stayed 1 night in Dec 2023
Response from Tarun on 23 Dec 2023
Dear Guest, Thank you for your feedback and for giving us excellent rating with comment for our helpful and fantastic staff and we hope to welcome you back again.
Dear Maxine, thank for your review. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another lovely stay. Kind regards,
Dear Guest, Thank you for for your feedback. We do apologise we did not meet your expectations on this occasion. Hope you back again to give chance for your better stay.
I was charged extra £5 £or "kigsize bed' instead of twin singles.. .all tgey did was push the 2 single beds together & pretended it was a kingsize...Awful!
Axelle
Stayed 1 night in Dec 2023
Response from Massimo on 21 Dec 2023
Dear Axelle, thanks for your review. I am sorry that we did not meet your expectations in some other areas of your stay. We appreciate your feedback and we will use your comments to improve service. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,
8/10 Good
Jonathan
Business traveller
18 Dec 2023
Liked: Staff & service
The Reception Staff were Outstanding. Friendly, Professional and Fun.
The Room was NOT worth the Room Rate asked. However, after redeeming my Expedia Points, though I would have liked to keep those for my annual holiday, the Price I actually paid was fair.
Jonathan
Stayed 1 night in Dec 2023
Response from Tarun on 20 Dec 2023
Dear guest, Thank you for taking the time to write this review and positive comments on the staff. I have taken note some of the issues that you have mentioned during your stay and rest assured they will be addressed. We hope to be welcoming back soon.